Main purpose of job
To define, develop and administer the company’s critical business systems (NetSuite/HubSpot)
Key responsibilities, duties and tasks
Administration & Configuration
- Oversee setup and configuration of NetSuite and HubSpot, including user roles, permissions, workflows, and system preferences.
- Ensure alignment of system configurations with business processes and compliance requirements.
- Perform routine maintenance, manage updates, and troubleshoot technical issues to ensure system stability and performance.
- Provide 3rd line support and training to end-users, enabling effective use of ERP/CRM tools in daily operations.
- Ensure data accuracy, integrity, and security across platforms.
- Design and maintain dashboards and reports using tools like Power BI and native CRM/ERP reporting features.
- Support data transformation and visualization for operational and strategic insights.
- Implement and enforce security policies to protect sensitive business data.
- Manage access controls and audit trails in accordance with standards such as ISO and CyberEssentials.
- Identify and implement process enhancements using system capabilities.
- Develop and maintain custom scripts and workflows using SuiteScript, JavaScript, and SuiteQL to automate tasks and improve efficiency.
Collaboration & Optimisation
- Lead integration efforts between ERP/CRM systems and other business platforms.
- Optimize system performance and user experience through tailored configurations and enhancements.
- Work closely with Finance, Sales, Operations, and other departments to translate business needs into system solutions.
- Collaborate with the IT Manager on change requests and projects, ensuring timely delivery with documented testing and support materials.
- Assist the IT department with general support issues to further the teams capacity and capabilities.
Key goals and KPIs
- Take the lead on NetSuite related cases and resolve issues.
- Help maintain the high level of positive feedback received from users.
- Help to build on and improve IT system processes, procedures and policies
Requirements
General expectations
- Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities
- Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses
- Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy
- Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public
- Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision
- Adhere to relevant quality and regulatory requirements at all times
Qualifications and training
It is essential that the postholder has:
- Deep understanding of NetSuite.
- Highly experienced in data transformation and reporting.
- Proficient in scripting in multiple languages such as SuiteScript and Java Script.
- Strong technical and analytical skills
It is desirable that the postholder has:
Understanding of CRM systems such as HubSpot.
- Experience working with financial and sales data.
Experience and knowledge
It is essential that the postholder has:
- ·Experience administering Netsuite. Ideally 3 + years’ experience.
- Strong communication (oral and written) and numeracy skills.
- Effective and confident telephone skills, with an excellent level of English.
- Ability to work effectively both individually and in a team.
- Ability to flourish in a competitive environment.
- Excellent IT skills.
It is desirable that the postholder has:
- Relevant product and industry knowledge
Skills and abilities
It is essential that the postholder has:
- Strong communication (oral and written) and numeracy skills
- Effective and confident telephone skills, with an excellent level of English
- In depth knowledge of NetSuite functionality, including migrations, configuration, customisation, maintenance, and troubleshooting.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with stakeholders and users at all levels of the business.
- Ability to work independently and collaboratively, in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Strong ‘customer-first’ attitude and the willingness to with users to resolve issues
- Excellent project management skills to ensure projects are completed successfully and on time.
Other requirements
It is essential that the postholder has:
- Attention to detail, with good planning and organisational skills
- Drive and enthusiasm
- The potential to grow and develop in line with the business
- High degree of self-motivation and ambition
- Ability to influence and engage with colleagues, peers, key customers and prospects
- Positive, confident and determined approach
- Continuous improvement mindset
- Full driving licence
- Able to attend office in Cambridgeshire 5 days / week
Benefits
- Competitive salary
- Company laptop provided
- Annual leave: 25 days per year and public holidays
- Private medical healthcare cover
- Training and development opportunities
- Free hot/cold drinks and snacks etc.
- Free parking
About Accora:
We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.
This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.
If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at www.accora.care
Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at [email protected]
