Senior Business Programs Manager - Commercial Operations Program Management

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Business Programs Manager

Travel Partnerships and Media (TPM) Program Management team is looking for a Business Programs Manager to play a key role in evolving our business and driving our division priorities to results.

In this role, you drive change for the next generation of travel challenges and opportunities in a fast-paced & ever-changing environment. You will drive and deliver increasingly complex projects or programs, end-to-end.  You’ll be part of a global Program Management team within the Operational Excellence organization and will work on a large variety of global medium-large scale projects or programs, depending on the need, across various teams, lines of business, or even organisations, to drive transformational change for our Travel Partners and TPM teams.  

TPM is Expedia Group’s B2B arm, partnering with suppliers (hotels, airlines, etc.), demand partners (OTAs, travel agencies, travel management providers) and media companies. We are a B2B powerhouse in the travel industry, powering our partners’ distribution, media, and software solutions.

If you enjoy being results-oriented and collaborative, have bias to action, strong project & change management as well as analytics and problem-solving skills then join this dynamic team!

What you'll do

• Drive complex programs requiring coordination across teams and organizations. Establishes strategy & direction of execution within a program

• Drive complex programs requiring coordination across teams and organizations. Established strategy and direction of execution within a program.

• Scope, design, structure and lead large scale, complex and ambiguous projects and programs. Design and optimize effective project and program structures, organization and governance, throughout the project lifecycle, to set them up for success.

• Build, empower and lead effective project teams by ensuring clear roles & responsibilities, goals & milestones, and driving accountability throughout the project/program lifecycle. Design tailored plans and frameworks as needed.

• Provide frameworks, leverage data and fact-based investigation to independently solve ambiguous problems, and drive alignment, prioritization and focus from leadership to project groups. Perform complex data analyses and extract simple insights when needed.

• Anticipate, assess, and manage dependencies, resourcing, risks and issues through independent and transparent escalation & reporting. Identify and track key measurements for determining progress, success, and effectiveness of programs.

• Ensure effective written and verbal communication throughout the project lifecycle. Tailor communications for different audiences and break down complex information into simplified messages to drive decision making & accountability.

• Understand Expedia Group and Expedia for Business overarching strategy and objectives to guide proper prioritization, resolve challenges, propose best practices and resolution options.

• Manage a complex matrix of multiple stakeholders, teams, departments and workstreams. Use influence and establish relationships to become a trusted advisor and partner. Foster collaboration across E4B and Expedia Group teams. Develop close relationships with applicable leadership teams and serve as a change agent with strong credibility and influence in the organization.

Who you are

• Degree educated, with 8+ years of proven experience of leading complex, cross-functional, large-scale business programs and initiatives. Qualified and experienced at using PMP and/or Agile methodologies and frameworks. Travel industry, customer-centric, sales operations experience preferred.

• Passion for driving business impact & execution of projects and programs through to completion. Self-motivated with a positive, can-do attitude and the ability to drive success with limited guidance in a highly autonomous role.

• Strong organizational skills, with the ability to develop and optimize robust project governance, framework, plans and work processes in partnership with cross-functional project teams.

• Ability to manage key relationships: mobilize, influence, and lead others without having positional authority, by interacting and building rapport with teams of all levels, in a fast-moving and ever-changing environment.

• Excellent problem solving and analytical skills with strong business acumen, ability to think strategically and to see the bigger picture without missing details. Keen sense for prioritisation and the ability to distinguish the critical from the extraneous factors influencing project outcomes.

• Excellent communication skills with the ability to simplify and present complex concepts to both executive leadership and operational teams. Inclusive team player with an ability to build an inclusive environment to bring a diverse set of perspectives to the team and our solutions.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.