HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
About Us:
HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.
We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.
HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.
Job Summary
As a Luxury Travel Senior Business Development Manager at HBX Group, you will be the strategic partner and trusted advisor for our most influential luxury travel clients. Your mission is to acquire and strengthen relationships, curate tailored growth strategies, and maximize opportunities across our luxury portfolio. By leveraging data insights and cross-functional collaboration, you will drive revenue, profitability, and innovation in a dynamic global market.
Job Responsibilities
- Client Relationship Management: Build, manage, and develop long-term partnerships with high-profile luxury travel clients, acting as their go-to expert.
- Strategic Growth: Analyze performance data and client business plans to create ambitious, customized strategies that drive mutual growth.
- Commercial Negotiation: Develop and track commercial agreements that increase sales, profitability, and product adoption.
- Cross-Functional Collaboration: Work closely with internal teams (Retail, Pricing, Marketing, CTS, Operations) to optimize technical connections, pricing, and marketing campaigns.
- Client Engagement: Conduct regular meetings with key stakeholders to review progress, share insights, and co-create initiatives.
- Innovation & Adaptability: Introduce new initiatives to meet evolving client and market needs while maintaining a customer-centric approach.
- Compliance & Reporting: Ensure all activities adhere to compliance standards and deliver accurate reporting on performance and strategy execution.
Skillset and Experience Required
Professional Expertise
- Experience: Minimum 5+ years in senior sales or account management roles within the travel industry, specifically in luxury retail, with proven success managing high-profile accounts.
- Strategic Leadership: Ability to design and execute complex growth strategies, influence senior stakeholders, and deliver measurable results.
- Commercial Acumen: Strong understanding of P&L, pricing strategies, and profitability drivers.
Technical & Analytical Skills
- Advanced proficiency in Excel, PowerPoint, and data analysis tools; experience with Tableau, Salesforce, and Salesloft is highly desirable.
- Strong analytical mindset with the ability to interpret large datasets and translate insights into actionable strategies.
- Comfortable discussing technical integrations (APIs) and collaborating with tech teams to optimize client solutions.
Communication & Relationship Management
- Exceptional communication and presentation skills, capable of engaging senior-level stakeholders and delivering persuasive proposals.
- Skilled negotiator with strong influencing abilities to secure commercial agreements and drive behavioral changes in client buying habits.
- Ability to build long-term, trust-based relationships with C-suites and decision-makers in the luxury travel sector.
- Highly organized, detail-oriented, and results-driven.
- Innovative thinker with a proactive approach to problem-solving and adapting to market changes.
- Comfortable with international travel and representing the brand at industry events.
Education & Languages
- Degree in Business, Sales, or Travel & Tourism or similar.
- Fluent English (essential) and proficiency in a source market language (highly valued).
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
