Senior Business Analyst

Job Type:

Permanent

Build a brilliant future with Hiscox
 

About the team/division

Hiscox London Market is the leading insurer of global risks. Rather than ask ‘why?’ when challenged with a risk, we’d prefer to say ‘why not?’

We are one of the largest and oldest Lloyd’s syndicates. Known for our long-term leadership in the market, our blend of underwriting expertise and meaningful capacity makes us an ideal partner for our clients, whatever the size and complexity of their risk. With winning attitude, adaptability and passion; our people aim to outperform always.

The Business Change Team work with all the teams in the London Market to develop and build market leading capabilities across our people, processes and systems. Our goal is to embed lasting changes that deliver measurable business benefit and help us reach our strategic targets. Our projects can be driven by process improvement, integration of new ventures and delivery of regulatory requirements. The outputs of the projects can vary from large scale system delivery and upgrades to smaller tactical solutions that open up business opportunities. Working on our team is exciting and fast-paced. We get to be part of shaping and building the future of the London Market, helping to solve and pre-empt new challenges. The biggest challenge facing our team is how to help drive and manage fundamental changes In the context of the historic and long-established institution of Lloyds of London.

The Business Change Team is made up of a group 6 Product Managers, 7 Product Owners and 12 Business Analysts and scales according to the project demands of the business. The Business Analyst will work closely with the Underwriting and Operations teams and with the Technology team. The team is curious and inquisitive, challenging ourselves and our stakeholders to do things better, faster and cheaper.

The Role

As a Senior Business Analyst you are a go to expert and lead the Business Analysis on a given project/initiative. You plan and carry out research and analysis in order to develop solutions to business problems and help to introduce changes to processes and systems ensuring they are smoothly embedded into our operations. You contribute towards and develop the departments analysis toolkits and methodologies. You may be required to line manage other Business Analysts and support them in their own career development as Change specialists.

The Project

This role sits on the largest project within London Market. This is focussed on the implementation of Novidea which is a 3rd party platform. The role of the Senior Business Analyst is to gather requirements from the business and translate these into user stories that are passed on to KPMG/Novidea to build. You will play a pivotal role across people, process and technology on this large-scale implementation. The platform will be used in London, Guernsey and Miami and therefore some travel (particularly to Guernsey) will be required. Our Guernsey office will be the key users of Novidea and therefore frequent trips to work with the users is needed.

A key skill will be the stakeholder management of internal users and facing off to external 3rd parties. You will lead from the front, contributing to ideas and solutions alongside the Product Manager and translating these through to KPMG/Novidea.

What you’ll be doing in the role

• Business analysis
  • Own, develop and drive our business analysis capabilities, recommending changes to improve and influence decision making
  • Carry out research and analysis and present findings in a clear and simple way to explain the situation and inform and influence decision making
  • Work with senior stakeholders to produce clear problem and opportunity statements
• Requirements engineering
  • Identify relevant stakeholders and act as the single point of contact for requirements
  • Use a variety of methods to elicit and validate requirements/user stories
  • Analyse and define functional and non-functional requirements to take account of business goals and priorities
  • Write User stories based on core requirements gathered from the business
  • Support the translation of business requirements into solution/technical requirements
• Business process development
  • Develop an excellent working knowledge of the business goals, priorities and processes for the relevant business areas
  • Document and analyse as-is processes, making recommendations for improvement
  • Design, validate and clearly document efficient to-be business processes that align to our target operating model, behaviours and values
  • Plan, design and embed the process by which new or updated business processes will continue to be maintained once handed over to operational continuous improvement
• Change Management
  • Lead the assessment of the impact of the changes we will be making on people, process and systems
  • Identify training needs and support the design and delivery of relevant training to ensure transition and user adoption
  • Support the design of the user adoption approach and manage and track adoption during transition
  • Design and lead User Acceptance Testing processes and scripts to ensure solutions and processes are signed off
  • Contribute to the design of the on-going solutions and user support required after transition
• Data Management
  • Work closely with data teams to ensure we build in data analysis, recovery and security into our solutions
• Benefits Management
  • Contribute to the creation of the benefits tracking and delivery plan showing a clear link between requirements, deliverables/functionality and expected benefits
  • Contribute to the creation of and help track and manage benefits performance indicators during delivery and support through to hand over
• Leadership
  • Empower and inspire others to deliver successful change
  • Role model excellence in business analysis and change management, contributing to the Change Team strategy
  • Coach less experienced members of the team on Project and Business Analysis best practice

Our must haves

• Experience of working on large complex projects or programmes in a lead analyst capacity
• Experience of working in a matrix team across multiple internal and external teams including third party suppliers
• Experience operating in a challenging organisational environment with a requirement to balance differing priorities and demands whilst ensuring that change management disciplines are maintained
• The ability to build relationships and influence at a senior management level
• Experience of working with Agile and using tools such as Jira
• Experience of working as a Product Owner for a feature or sub-product
• Advanced workshop facilitation skills
• Proven experience of business process design and implementation

• Advanced Microsoft office skills (Word, PowerPoint, Excel)
• Advanced Visio (or other process modelling software) skills

Nice to have

• Knowledge or experience of working in the Lloyds London Market
• Formal Business Analysis qualification or membership – International Diploma in Business Analysis or equivalent
• Experience of team leadership and coaching
• Experience of working with data management, reporting and data warehousing

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

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