Company Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
Job Description
This role is centred on execution quality, operational leadership, and cross-functional coordination within the London TPRM team structure:
Offshore Operations Liaison & Quality Control:
Act as the primary daily point of contact and operational supervisor for the Offshore TPRM Operations Team, ensuring the accurate and timely execution of all third-party risk assessments and due diligence activities.
Lead the Quality Control (QC) process for all assessments delivered by the offshore team, ensuring outputs are consistent, align with established methodologies, and are fully audit-ready.
Monitor the operational performance of the offshore team against defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Be ready to conduct third-party assessments to support the team, where required.
Stakeholder Coordination & Assessment Oversight:
Coordinate Assessment Initiation by working closely with Procurement and Business Owners to ensure third-party risk assessments are initiated at the correct phase of the third-party lifecycle.
Manage the crucial triage and review process by coordinating with Internal Risk SMEs (e.g., InfoSec, Data Privacy, BCP) to ensure high-risk assessments receive appropriate specialized review and sign-off prior to completion.
Serve as the operational point of contact for these onshore internal risk teams regarding third-party-specific findings and remediation requirements.
Supplier Performance Monitoring & Reporting:
Oversee the governance and standardization of ongoing supplier performance monitoring activities executed by the offshore team.
Coordinate with Business Owners and Procurement to collect and review performance data (e.g., SLA adherence, operational metrics) and integrate significant performance failures or deficiencies into the overall third-party risk profile.
Ensure any critical performance issues are appropriately flagged for risk review and incorporated into continuous monitoring plans.
Escalation and Remediation Management:
Serve as the primary escalation point for all high-risk findings, process bottlenecks, and third-party non-compliance issues reported by the Offshore TPRM Operations Team.
Work with Business Owners and Procurement to define, drive, and track third-party remediation plans, ensuring mitigation steps are completed within established timelines.
2nd Line of Defense Liaison & Governance Support:
Act as the key operational liaison for the 2nd Line of Defense (Risk Oversight), compiling and delivering required operational data, metrics, and commentary on the coverage and control effectiveness of the TPRM program.
Support the TPRM team in the preparation of reports and presentations on TPRM metrics, trends, and program effectiveness for leadership and Risk Committees.
Program & Tool Support:
Assist the TPRM team in the implementation, configuration, and ongoing maintenance of the TPRM system/tool, ensuring data integrity across the platform.
Experience: 4+ years of dedicated experience in Third-Party Risk Management (TPRM), risk management, compliance, or a related operational control function.
Consulting Background: Prior experience working at a Big 4 (e.g., Deloitte, EY, PwC, KPMG) or a similar major consulting firm is highly desirable.
Operational Control: Proven experience acting as a process gatekeeper or reviewer, with specific experience in Quality Assurance (QA) for risk or compliance deliverables.
Coordination: Demonstrated success coordinating delivery and information flow between offshore/remote teams and demanding onshore business/risk stakeholders.
Stakeholder Management: Strong organizational and interpersonal skills, with the ability to manage expectations and articulate complex operational risks clearly.
TPRM/GRC Knowledge: Solid understanding of TPRM principles, risk domains (InfoSec, BCP, ABAC, etc.), and prior experience supporting the administration or maintenance of a GRC/TPRM platform is highly desirable.
Bring all of you to work
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
