Senior Associate, Product Design

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Please note that this role will close at 00:01 on Sunday 15 March and therefore we advise getting your application in by no later than midnight on Saturday 14 March.

About the team you’ll be part of 
 

The Online Safety (OS) product team is responsible for developing and delivering innovative products that enhance online safety. The team focuses on creating user-centric, data-informed solutions that address the needs of various stakeholders within the organisation and beyond. The team plays a crucial role in supporting Ofcom's mission to ensure a safer digital life in the UK by leveraging technology and data to inform decision-making and drive impactful outcomes. 

The purpose and scope of the role 
 

We’re looking for a thoughtful, pragmatic Product Designer who thrives in data-rich environments and can lead design efforts across the full product lifecycle. You’ll work closely with product managers, engineers, and stakeholders to shape intuitive, elegant experiences that solve complex problems. Its as much about service design as it is experience design. This role requires someone who can operate independently, mentor others, and champion design quality and consistency across the team. 
 

Your Key Responsibilities 

• Lead end-to-end design: from discovery and ideation to wireframes, prototypes, and final UI. 

• Collaborate cross-functionally to identify user needs, business goals, and technical constraints. 

• Translate complex data concepts into usable visualisations, workflows, and interactions. 

• Define journey diagrams, key UI principles, and feature briefs. 

• Conduct and synthesise user research to inform design decisions. 

• Run workshops and user testing sessions (in-person and remote). 

• Iterate designs based on feedback and data (qualitative and quantitative). 

• Contribute to and improve design systems and tooling. 

• Ensure usability, accessibility, and simplicity in all design work. 

• Mentor junior designers and promote design thinking across the product team. 

The skills, knowledge and experience you’ll need for success. 
 

Technical Knowledge and Experience 

• Demonstrable experience and service design skills, including experience delivering 0-1. 

• Experience in designing digital products (not just websites) in a professional setting. 

• Experience designing for data-rich or AI enabled products. 

• Expertise in using design and prototyping tools including Figma, Adobe XD, Miro, and/or equivalents. 

• Solid grasp of usability, accessibility, and interaction design principles. 

Decision-Making 

• Building solutions: Develop creative ideas and options to address complex regulatory issues, using your design skills and evidence about users to develop well-founded solutions. 

• Trailblazing ideas: Bring creative and original ideas that improve Ofcom’s digital services, our users’ experiences, and regulatory outcomes. 

• Ability to work in ambiguous, complex or evolving problem spaces. 

Project Management 

• Executing plans: Organise tasks, set clear goals and communicate progress with colleagues and partners to meet a challenging product roadmap. 

• Embracing change: Remain flexible in the face of change, such as changing policy/regulatory requirements, project or technical challenges, and evolving understanding of user needs. 

Personal Accountability 

• Owning accountabilities: Take responsibility for your projects, workstreams and actions, ensuring your work enables the wider programme team to deliver. 

Relationship Management 

• Harmonising work: Work effectively within multidisciplinary teams, understanding different specialisms, sharing information openly and collaborating to achieve shared goals. 

• Comfortable working directly with product managers, engineers, and stakeholders. 

Communication 

• Articulating ideas: Express your ideas, thoughts, and design work in a clear and concise manner, supporting technical and non-technical teams. 

Desirable 

• Experience in a complex regulatory, policy, legal or compliance-focused environment. 

Inclusivity Statement

Ofcom has a clear mission: to make communications work for everyone.  To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK.  We aim to recruit from the widest pool of candidates possible – no matter your social background, age, ethnicity, sexual orientation, gender, or disability. We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.

Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs. You can read more about our Rewards, Benefits and Well-being on our careers page.

Our recruitment processes prioritise accessibility and inclusivity. If you need adjustments, information in an alternative format, or prefer to apply in a different way, please contact us at [email protected] or call 0330 912 1378.

As a Disability Confident Leader, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here.  https://careers.ofcom.org.uk/careers/how-we-hire/