Senior Associate, Experience Owner, GBS Distribution

Location Designation: Fully Remote
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview:
The Distribution Experience Owner is responsible for supporting the design, execution, and continuous improvement of the end-to-end Distribution experience. This role works within established strategic direction to help enhance broker and client outcomes by translating business needs into experience improvements and supporting delivery of prioritized initiatives.
Working within the Group Transformation Office (GTO) model, the Experience Owner partners closely with Product Owners, Business Integration Leads, and technology teams to ensure solutions align with defined experience objectives and are delivered effectively.
What You'll Do:
Strategy & Roadmap Execution

• Support the execution and refinement of the Distribution experience roadmap aligned to business objectives
• Translate experience priorities into epics, features, and user stories with clear requirements and acceptance criteria
• Contribute to aligning experience initiatives with measurable outcomes and business goals

Discovery & Insights

• Conduct and support research activities including journey mapping and feedback collection
• Analyze insights to identify opportunities to improve broker and client experiences
• Translate findings into actionable recommendations and prioritized enhancements

Delivery Collaboration

• Partner with Product Owners and delivery teams to execute experience initiatives
• Define and validate acceptance criteria to ensure delivered solutions meet intended experience outcomes
• Coordinate with cross-functional stakeholders to manage dependencies and support delivery

Metrics & Continuous Improvement

• Support the definition and tracking of experience KPIs and success metrics
• Monitor performance and identify opportunities for continuous improvement
• Contribute to enhancements that improve efficiency and experience outcomes

Change Adoption Support

• Support change management and rollout activities across the Distribution organization
• Assist with communications, training, and readiness efforts to enable successful adoption of new capabilities

Decision Rights

• Contributes to backlog prioritization and roadmap refinement
• Provides input into acceptance criteria and Definition of Done
• Supports KPI tracking and performance analysis
• Influences delivery sequencing in partnership with Product Owners and technology teams

Key Interfaces

• Product Owners
• Business Integration Leads
• Delivery Teams
• Other Experience Owners

What You'll Bring:

• Bachelor's degree and/or equivalent experience
• 5-8 years of experience in financial services or insurance
• Experience in product management, business analysis, or program delivery
• Familiarity with Agile methodologies
• Strong analytical and problem-solving skills
• Effective communication and stakeholder collaboration skills

Profile Characteristics

• Works independently with guidance in more complex situations
• Contributes to cross-functional projects of moderate scope and complexity
• Applies advanced knowledge within discipline and working knowledge of related areas
• Solves complex problems through analysis and collaboration
• Influences stakeholders within projects or initiatives to support recommended solutions

Summary
This role is a strong individual contributor that supports the execution of Distribution experience initiatives, translating strategy into actionable work and partnering across business and technology teams to deliver measurable improvements.
Colorado Statement:
It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.
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Pay Transparency
Salary range: $100,000 - $120,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 93639
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