The Senior Client Solutions Associate - English Speakers role sits within our Professional Services Firms (PSF) team based in our London office. We have a prestigious and sophisticated client base in the Europe, including some of the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day.
This is a key role within GLG, you will be autonomously responsible for delivering projects to clients, building relationships with our network members and working with senior colleagues to maximise GLG’s growth and impact. At GLG you will have both the opportunity to progress quickly and to also work in a collaborative environment.
Specific responsibilities include (but are not limited to):
- Learning the workflow by recruiting new senior industry experts during training to grow GLG’s network
- Once successfully certified on recruiting, executing time-sensitive projects for GLG’s Professional Services Firms (PSF) clients
- Leveraging GLG’s network to match Network Members with clients, based on the client’s needs
- Daily interaction with GLG’s experts over the phone to qualify profiles to ensure exact fit for client projects
- Maintaining accountability and responsibility for client projects and the overall client experience
- Enhancing your knowledge of your clients by building strong relationships with them
- Towards end of tenure, working with our Business Development/Sales team to discuss content ideas and map out users and how to engage them in order to grow revenue and ensure retention of existing accounts
- Towards end of tenure, collaborating with GLG’s Events, Strategic Projects and Survey teams to pitch and execute a wide range of products
- Collaborating with senior team members to program virtual and live content events
- Preparation for and attendance of client meetings
An ideal candidate will have the following:
- Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
- Excellent communication skills
- Demonstrable client services skills where you have owned relationships with clients
- Experience of working in a fast-paced environment
- Demonstrable commercial acumen
- Strong desire to work in a collaborative environment
- Bachelor’s degree, or above- 1-2 years of work experience in a client service-focused position post-graduation
- Full business proficiency in English
Career Progression:
18-24 months after achieving specific qualitative goals (consistent high -quality end-to-end delivery, quality of relationship management and outreaches), Senior Client Services Associates can typically progress onto Client Solutions Manager roles, where you are responsible for your own book of business, managing client relationships and increasing management responsibility of other/junior team members.
What we offer:
- Competitive base salary plus quarterly bonus incentive and comprehensive benefits (including medical and dental, 25 days annual leave plus bank holidays, family support, maternity, fertility, adoption and parenting support, EAP, LinkedIn Learning and others)
- Global tuition reimbursement to support GLGers who want to continue their professional education
- A great team atmosphere in a central location with snacks and beverages, socials and off site activities
- Company laptop and IT equipment for home office if needed
- An opportunity to contribute to GLG’s Social Impact Partners Programme
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
