At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
Health Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
Retirement Plan
Paid Time Off
Tuition Reimbursement
We have an exciting opportunity that has arisen for a Senior Application Support Engineer to join our growing IT Services Team here at Holman UK in a permanent full-time position. This role will be based out of our HQ in Chippenham with the opportunity for hybrid working. The salary for this role is circa £46,000 to £52,000 per annum based on level of experience.
The Senior Application Support Engineer is responsible for providing technical support for our business applications, ensuring their stability, performance and usability. This role is the key liaison between Level 1 Helpdesk support and the application development team, helping identify, troubleshoot and resolve issues whilst continuously improving our systems.
We are seeking a technically strong Senior Application Support Engineer with a primary focus on ensuring the stability, performance and availability of critical business applications. The role combines deep hands‑on technical expertise with strong stakeholder engagement, providing effective incident resolution, problem management and service improvement across the application estate. In this role, you will work closely with developers, infrastructure teams and business users to translate operational requirements into reliable support outcomes, while also providing technical leadership and mentoring to junior support engineers.
Key Responsibilities:
Provide 2nd and 3rd line support for internal and external users of key business applications
Monitor and manage application performance, availability and capacity. Respond to system alerts to maintain uptime and reliability. Proactively identify areas for improvement
Investigate, troubleshoot and resolve technical issues using code-level debugging, log analysis and root cause analysis, escalating to development teams when necessary
Work with APIs, databases and middleware services to identify and resolve integration issues
Contribute to incident reviews with technical insights and corrective actions
Collaborate with cross functional teams: development, QA and infrastructure to troubleshoot bugs, deploy fixes and implement updates following established processes
Collaborate with vendors to escalate issues when necessary and ensure timely resolution
Manage and track incidents and service requests using ticketing system
Create and maintain detailed documentation for known issues, configuration changes and procedures
Contribute to testing and validation of new features, patches and configuration changes
Participate in on-call rotation or provide out-of-hours support as required
Reactive (troubleshooting) and proactive (monitoring) support for RPA (Robotic Process Automation) bots in production, ensuring high uptime for digital workers
We are looking for people who have:
Technical Expertise:
Minimum 5+ years of application support experience
Ability to analyse raw data to identify trends, patterns, anomalies and other helpful information
Proficient in programming languages C#.NET (.NET 4.5/4.0, .NET Core), JavaScript
Strong experience with web-based applications, RESTful APIs and microservice based architectures
Database experience in SQL Server and/or Oracle
Ability to read and debug source code and logs to identify issues and propose technical solutions
Hands-on experience with cloud technologies, specifically Microsoft Azure
Experience working in agile teams using tools such as Azure Dev Ops, Git, OctoDeploy
Familiarity with DevOps principles and tools such as CI/CD pipelines
Hands-on experience with RPA platforms; UiPath, Automation Anywhere, Blue Prism, or Kofax
Soft Skills & Business Acumen:
Ability to work independently and collaboratively in a global team environment
Strong problem-solving skills with the ability to translate technical issues into business language
Excellent communication skills, both written and verbal and ability to interact with both technical and non-technical stakeholders
Experience working with SaaS providers and third-party business partners
Ability to manage and prioritise incident tickets according to SLAs, ensuring timely resolution and minimal disruption to business operations
Preferred Qualifications & Experience:
Batchelor degree in Computer Scient or a related field is preferred but not essential
.NET certification and/or Microsoft Azure certification
Experience with cloud platforms like Azure or AWS
Understanding of agile methodologies and working in DevOps environments
Fleet industry knowledge (a plus but not required)
What’s in it for you?
Work-Life Balance & Wellness
26 days off a year + Bank Holidays to relax and recharge
Health Cash Plan to help cover every day medical expenses
Free onsite bi-weekly yoga
Free onsite massage with a qualified therapist
Financial Security
Group Personal Pension Plan to help you plan for the future
Bonus Scheme because we believe in sharing success
Growth & Recognition
Career Development Support with training and opportunities for advancement
Fun seasonal events and social opportunities
Recognition and rewards through our Partners in Excellence programme
If this sounds like the role for you then we look forward to welcoming your application!
If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application
The need-to-know parts:
You must have the right to remain and work in the UK.
You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
Please also be aware we do not provide visa sponsorship for any of our positions advertised.
We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
