The Application Engineer increases sales through customer value creation by ensuring the product performs best in a given application, including the pre-sales process. This role identifies the best product fit on different sites with specific methods and applications and by defining and optimizing customer specific solutions in collaboration with the customer to ensure efficient and effective ‘technical work-preparations’ of sold capital equipment superstructures. Key focuses include pre-sales tasks, technical work-preparation tasks and technical support.
Main Tasks and Responsibilities
- Support Sales and customers in defining the best possible product selection and system solution for their operation (pre-sales phase); creating Trailer Win concepts, offer drawings (AutoCad), SEBIS codes;
- Manage ‘technical work-preparations’ of sold transport solutions, including designs, project folders, proper creation of the technical documentation and quality level;
- Operate internal help desk to answer queries from Sales/customers/product managers/ product specialists on technical issues;
- Provide technical commercial support to Sales team;
- Study the operation and product to make informed recommendations for operational, system or product-related improvements;
- Provide input to R&D engineering (all LoBs) for continuous product improvement and year model upgrades;
- Ensure evaluation and integration of customer feedback;
- Provide all necessary product information that may be required in support of sales;
- Responsible for management of various documentation materials, such as construction guidelines, project files and technical manuals;
- Define and execute trainings for trainers, product managers and customers (country & dealer level);
- Use Hyva global processes and tools for these tasks.
Key Requirements
- Degree in Mechanical, Automotive, Industrial Engineering, or a related technical field.
- Experience in application engineering, technical pre‑sales, or technical support, ideally in mobile hydraulics, trailers, or heavy equipment.
- Strong proficiency in AutoCAD and the ability to prepare technical offer drawings.
- Excellent ability to prepare technical documentation, project folders, construction guidelines, and manuals.
- Strong communication skills with experience providing customer-facing technical support and operating a help desk.
- Analytical mindset with the ability to study product use cases and propose system or product improvements.
- Experience collaborating with R&D teams and integrating customer feedback into technical solutions.
Your Location:
United Kingdom - Manchester
Diversity, Equity & Inclusion (DEI)
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