CAIT team sits under Miro’s Chief Transformation Officer and reports directly to our CEO. We are responsible for testing and rolling out Lighthouse AI Transformation Programs with Miro’s largest customers. The team plays a crucial role in helping our customers transform their businesses by bringing the full power of Miro’s multi-player collaborative AI Innovation Workspace to customers’ environment.
Each role at Miro is based at one of our physical hubs, and we look for talent that want to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 3 days a week in the office as our baseline.
Customer AI Transformations Engineer has deep expertise in Large Language Models and autonomous AI agents. The role blends strong technical execution with enterprise-grade deployment discipline and cross-functional collaboration. You will architect intelligent solutions that transform core business functions - product development / software engineering lifecycle, product R&D, sales, marketing, operations - across industries, ensuring secure, compliant, and scalable adoption of AI in complex enterprise environments.
- Do deep discovery with customers around their key business challenges with the purpose to explore whether Miro’s AI Innovation Workspace can solve for it
- Design and implement scalable Miro AI applications (Miro blueprints) for enterprise workflows
- Integrate enterprise data using RAG and vector databases
- Apply text pre-processing, chunking, and summarization, context engineering and fine-tune techniques to improve performance of Miro AI solutions
- Develop and orchestrate AI agents
- Ensure robust monitoring, logging, and evaluation of LLM applications
- 4 - 6 years in Data Science/Data Engineering at leading tech or AI/Digital consulting firms, with minimum of 2 years experience in Generative AI
- Advanced degree in CS, Applied Math, Physics, or equivalent
- Strong Python/ JS and software development skills
- Deep knowledge of transformers and LLMs (GPT, Claude, Mistral)
- RAG pipelines, vector stores
- Context engineering and fine-tuning
- Enterprise cloud (AWS, GCP, Azure) with Docker/Kubernetes
- Data connection, integration and pipelining skills; integration with SharePoint, Confluence, Salesforce, SAP, ServiceNow etc
- Privacy/compliance/AI risk management; collaboration with architecture, cybersecurity, governance; understanding of AI regulations (e.g., EU AI Act)
- Experience working with customers on solving real life problems under tight deadlines
- Competitive equity package
- Health insurance for you and your family
- Corporate pension plan
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Opportunity to work for a globally diverse team
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 100M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here.
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Miro London, England Office
5-7 Cranwood St, London, United Kingdom, EC1V 9EE
