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dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.
dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
About the Role
We’re looking for a Senior Ad Ops Campaign Manager to help build the operational backbone of Tesco’s new media platform. This is a rare opportunity to shape how a new category of media is operationalised — from hands-on campaign execution during the pilot phase to designing scalable, automated operations for the future.
You’ll be at the heart of campaign delivery, working cross-functionally to ensure campaigns run smoothly today while helping define the systems, workflows, and tools that will power tomorrow.
What You’ll Be Doing
- Lead end-to-end campaign creation and execution during the pilot phase.
- Design the future-state operating model for scalable campaign delivery.
- Represent campaign delivery needs in product, proposition, and commercial planning.
- Build and maintain campaign documentation and playbooks.
- Ensure compliance with data governance and privacy standards.
- Translate campaign briefs into executable plans across teams.
- Troubleshoot operational blockers and escalate as needed.
- Track campaign performance and support post-campaign reporting.
- Define booking principles, SLAs, and QA processes.
- Contribute to the selection and implementation of future ad tech and workflow tools.
What We’re Looking For
- Experience in ad operations, campaign management, or media delivery — ideally in digital or retail media.
- Strong understanding of campaign workflows, trafficking, and execution across multiple channels.
- Familiarity with data governance, privacy, and clean room environments.
- Experience designing or improving operational processes and systems.
- Ability to work cross-functionally and manage multiple stakeholders under tight timelines.
You’ll Thrive If You...
- Constantly look for ways to streamline workflows and reduce friction.
- Build trust through operational excellence and clear communication.
- Think in terms of systems, dependencies, and repeatable processes.
- Move quickly to solve problems and keep campaigns on track.
- Thrive in a fast-paced, high-change environment.
- Collaborate seamlessly across teams.
- Embrace ambiguity and help shape solutions to complex challenges.
The Challenges You’ll Tackle
- Delivering campaigns in a pilot environment where many systems and processes are not yet in place.
- Managing campaigns that span multiple inventory sources and data sets, with no unified platform.
- Acting as both doer and designer — executing today while shaping tomorrow’s operating model.
- Balancing the need for speed and flexibility with the need for rigour, compliance, and scalability.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
dunnhumby London, England Office
184 Shepherds Bush Road, Brook Green, London, United Kingdom, W6 7NL
