ABOUT THE TEAM
The Gaming & Financial Services (FS) Account Management team at Trustly is responsible for driving growth, retention, and strategic partnerships across two of the company’s most important verticals. The team manages a portfolio of leading gaming operators, platforms, and financial institutions, supporting them in delivering seamless, high-performance payment experiences through open banking, A2A and data solutions.
ABOUT THE ROLE
We are seeking a Senior Account Manager to join our Gaming & Financial Services Account Management team, focused on the UK market. This is a high-impact role responsible for managing and growing a portfolio of key strategic accounts.
You will act as a trusted partner to our clients, delivering best-in-class relationship management while identifying opportunities to expand revenue, increase product adoption, and deepen long-term partnerships.
This role requires a strong commercial mindset, excellent stakeholder management skills, and a deep understanding of payments, fintech, or regulated industries such as gaming and financial services.
What you'll do
Own and develop senior-level relationships across a portfolio of key UK-based Gaming and FS clients
Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction
Build trusted advisor relationships with key stakeholders, including C-level executives
Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases)
Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy
Negotiate commercial agreements and renewals to maximize long-term value
Drive adoption of Trustly products and features to increase client performance and ROI
Monitor account performance, providing insights and recommendations based on data and market trends
Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs
Maintain a strong understanding of the UK and EU gaming and financial services landscape, including payments and regulatory developments
Provide strategic input to clients on industry trends and innovation opportunities
Represent Trustly at industry events
Account Management & Relationship Leadership
Revenue Growth & Commercial Ownership
Client Success & Strategic Support
Market Expertise & Thought Leadership
Who you are
Strong experience (typically 3+ years) in account management, client success, or commercial roles within payments, gaming, and/or financial services
Proven track record of managing and growing enterprise or strategic accounts
Strong commercial acumen with experience in revenue growth and contract negotiations
Excellent stakeholder management skills, with the ability to influence at senior levels
Good understanding of payments, open banking, or A2A ecosystems
Experience working with Gaming and/or Financial Services clients is highly desirable
Familiarity with UK market dynamics and regulatory environment is a plus
Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal
Very good communicator and have the ability to explain complex topics in a clear and understandable way
Humble with a strong business acumen
Take great pride in your work and strive for excellence with drive
Ownership mentality and accountability
Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions
Experience & Skills
Domain Knowledge
Personal Attributes
