Senior Account Manager

A Hybrid working model

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 60% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

What does a Senior Account Manager do at Hogarth?

As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account. You will be required to have a thorough understanding of all areas of the business and be responsible for managing projects from brief to final delivery on time and budget. You will be client focused and require good communication, organisation and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.

What does a Senior Account Manager do at Hogarth, on the TJX account?

You will be working within the client’s Activation Account team, implanted onsite working on behalf of the client. You will attend TJX office in Watford twice a week and occasionally work from the Hogarth office in London. You will deliver projects, working with TJX’s onsite in-house creative team. You will be responsible for managing projects from briefing to final delivery, ensuring that TJX stakeholders, clients and agencies, adhere to set timings to ensure a timely delivery of all projects. You will be working on a range of projects from campaign development through to asset delivery for multiple channels. 

Client management responsibilities: 

• Immerse yourself in the client’s brand and offering
• Prepare client proposals
• Present and deliver creative work appropriately – take ownership of your work and ensure best in class delivery of work to a high standard
• Provide weekly status reports, accompanied by a meeting or call as per client needs
• Provide agendas and detailed contact reports following all client meetings
• Set and manage client expectations deliverables and timeframes
• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
• Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client
• Build strong day to day relationships with all clients and agency stakeholders – communication is key
• Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow

Project Management responsibilities: 

• Co-ordinate between all relevant parties, this might be internally within the client TJX, internally within Hogarth or with other agencies and 3rd party partners of TJX. 
• Consistently deliver against all contractual obligations include SLAs and KPIs
• Manage client projects from brief to delivery ensuring final materials are on time and of the highest quality
• Follow agreed workflows and utilise relevant project management tools that the client uses – Workfront, Trello ect.
• Ensure clear division of responsibility for appropriate files at each stage of the project
• Where project managers/producers are involved, take responsibility for ongoing communication, tracking
• project progress and status vs. schedules, timings, delays etc.
• Manage, monitor and update all timelines and set realistic expectations with stakeholders
• Monitor internal workflows, identify areas for improvement and make recommendations
• Ensure Schedules, technical specs and copy dates are obtained and correct, report any delays to AD or TJX BAM
• Check all materials (PDFs, emails etc.) and ensure quality control procedures have been followed before sending to clients
• Keep AD updated on status of projects
• Collate any information needed for input to client reports and presentations
• Help organise, attend (if required) and minute meetings
• Manage your workload effectively and highlight to your line manager if support is required to ensure successful
• completion of a project
• Manage other team members and become a mentor
• Provide administrative support team as required

Reporting lines and key stakeholders

This role reports to the Account Director – Watford, but you will have a dotted reporting line into a client lead.

You will work closely with Creative, Print, Digital, Production teams.

Requirements

• Experience in managing and servicing multi market accounts in the retail space
• Experience working in Creative, Branding, Social, Digital or Print production
• Experience with creative adaptation briefs
• Strong time management skills/prioritisation skills
• Can do attitude and an ability to work under pressure
• Strong interpersonal and communication skills
• Fluent oral and written English, other languages desirable
• Strong numeracy skills
• Quick learner when it comes to different softwares
• Highly organised, detail oriented, client focused and proactive
• Team Player
• Strong IT literacy, including Word, Excel, PowerPoint/Key

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