Senior Account Manager

Agency :

Job Description :

Here at Havas CX helia, we’re on a mission to become the best customer engagement agency in the UK.

And you’re a big part of making this happen.

Better together

What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network.

18 countries, 1,200+ people, 25 Villages.

When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey.

Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company. Together we transform brands through our unique approach.

Your future

Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful.

But it’s not just brands we empower. Working for Havas CX helia means you’re working for a company that loves to empower its people, too.

While you bring the can-do, entrepreneurial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents.

Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry. 

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Role: Senior Account Manager

Reporting to: Account Director

Overview

We’re looking for a proactive, curious and driven Senior Account Manager to work on one of our flagship accounts. This role is ideal for someone who enjoys variety, takes real ownership of their work and thrives in a collaborative, fast-paced agency environment.

You’ll be comfortable managing complex, multi-channel campaigns, building strong client relationships and working closely with internal teams to deliver great work.

Key Responsibilities

• Manage a diverse range of projects across brand and product advertising, including original still and moving image production, global-to-local adaptations, design and copy briefs, customer magazines, web campaign landing pages and retailer toolkits.
• Take ownership of day-to-day campaign delivery, keeping projects moving, managing timelines and ensuring work is consistently well executed.
• Work closely with Creative, Planning, Resourcing and Design teams, as well as Havas sister agencies and third-party partners, to deliver seamless campaigns.
• Build trusted client relationships and confidently present work, proposals and recommendations (with team support where needed).
• Proactively manage client expectations and deliver against agreed objectives.
• Add value to the strategic and creative direction of campaigns – not just delivering the work but also helping shape it.
• Maintain a strong understanding of the client’s business, competitors and wider market, sharing relevant insights with the team and clients.
• Spot opportunities for account growth and support additional work where appropriate.
• Ensure accurate forecasting and financial management across your projects.

Experience & Skills

• Solid agency experience in an account management role (3-5+ years), with exposure to integrated marketing campaigns.
• Experience across a broad range of disciplines, particularly paid social, digital display, brand activity, original editorial content, shoots and events, campaign localisation and media partnerships.
• An interest in luxury and automotive branding is desirable; experience in these sectors is a strong plus.
• Strong verbal and written communication skills, with confidence presenting to clients.
• Highly organised with excellent attention to detail and the ability to juggle multiple projects.
• Comfortable working autonomously and leading individual project workstreams.
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint and Teams).
• Experience working with digital channels and marketing technology.

Attributes & Behaviours

• A proactive self-starter with a solutions-focused mindset who knows how to make things happen.
• A great team player who builds genuine, positive relationships internally and externally.
• Calm, adaptable and able to think on your feet when things get busy.
• Commercially aware, with a clear sense of ownership and accountability.
• Curious, engaged and happy to have (and share) an opinion.
• Ambitious and keen to learn, grow and progress within the role and agency.
• Willing to pitch in and help where needed – we’re very much a team.

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Here at Havas helia across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

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We take pride

• We care more about:
  Our clients’ businesses
  The work we make
  The people we make it with
   
• We set the bar high in everything we do:

We take personal responsibility for the quality of everything that goes out the door. How it is presented, how it is sold, and how it is crafted. We are proud of everything we make and value the support of others to get the work from good to great.

• We are ambassadors for helia:
  in the presence of others, whoever they are, we exude our values and behaviours. We make sure nobody is unclear about what we stand for and why.

We’re constantly curious

• We ask the right questions:
  To ensure we start every job with the right knowledge
   to improve every job through past experiences
  to drive better business outcomes for your brand
   
• We value continuous learning:
  Dedicating time to get to know our clients’ worlds, our industry, and more importantly, our own personal development. We are customers of our clients.
  We share what we learn with our teams
  We get stuck into new techniques and technologies that can improve our working day and the work we make.
  We value the importance of learning from our mistakes.
   
• We make meaningful connections:
  We take the time to get to know our clients as human beings, who they are, how they like to work and what matters to them

To ensure we understand the measures of success and how to make a difference to our client’s business

We never settle

• We are driven
  We drive projects forward and go the extra mile all with a smile on our faces.
   
• We are determined

We have a positive, can-do attitude to any challenge we face.
We don’t accept ‘impossible’ we find ways to say yes.
 

• We are restless

We don’t accept received wisdom or the status quo
We are confident to challenge appropriately, to get to better business outcomes
 

• We are ambitious

We are focussed on our client, agency, team and individual goals

We take our work seriously but not ourselves

We believe working together supercharges our ambition

#LI-TG1

Contract Type :

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.