Senior Account Manager

We are a global medical communications agency blending deep scientific expertise with creative brilliance to inspire change. Behaviour change starts with inspiration. By infusing vibrant creativity into our work, we produce engaging medical communications that have the power to captivate and spark action. 

Our absolute commitment to scientific precision across diverse therapy areas, including the complex fields of rare disease, oncology and advanced therapies, ensures we can make change a reality. For over 10 years, our team of exceptional PhD and advanced degree medical writers, strategists and world-class creatives have generated award-winning innovation across medical affairs and commercial disciplines. 

We are driven by a desire to create inspiring work that changes lives for the better, always guided by our core values; INTEGRITY, IMAGINATION, AGILITY, COLLABORATION and EMPOWERMENT that underpin who we are and the positive culture of our team. 

Part of Synaptiq Health, our network is made up of market access & HEOR consultancy, Initiate and healthcare PR specialist, Beyond PR. 

ROLE 

We’re looking for a Senior Account Manager with a strong digital acumen, to work across an array of POM account activities and programmes. You will play a pivotal role in managing and nurturing client relationships, driving project success, and ensuring financial accuracy is maintained across your accounts. You will leverage your proven experience to provide strategic advice and support to clients, making yourself an invaluable asset to both the agency and the clients you serve. Working closely with a Senior Account Director or Group Account Director, you will be part of a dedicated account team of talented Client Services and Medical Writers, working with a defined cluster of our Global, EU and US clients. Foresight, communication and agility are key in this integral role, the ideal candidate will be able to flex up and down where needed to ensure seamless team dynamics and on-point delivery. 

KEY RESPONSIBILITIES 

Strong financial planning: 

• Demonstrate strategies to ensure efficiency and accuracy in financial planning across your accounts. 

• Lead monthly forecasting/billing plans with foresight and rationale to ensure accurate monthly recognition. 

Exemplary client relationship management: 

• Advise clients and elevate the relationship beyond project delivery, adding value and support. 

• Understand clients' business objectives, market dynamics, and therapeutic areas to effectively support their needs. 

Project management: 

• Oversee the end-to-end execution of projects, ensuring timely delivery, budget adherence, and high-quality outcomes. 

• Monitor project progress, identify potential risks, and proactively resolve issues to ensure successful project completion. 

• Proficiency in Veeva systems (Veeva CLM, Veeva email, Website development). 

Planning and strategy: 

• Be aware of overarching client plans, strategic imperatives and anticipate upcoming events (e.g., new product launches). 

• Actively review and contribute to client expansion plans, setting regular meetings with your Account Lead to discuss new ideas and opportunities.  

• Proactively identify new opportunities to expand client relationships and drive business growth. 

Therapeutic area expertise: 

• Continuously maintain current knowledge of relevant therapeutic areas and products by staying up to date with emerging literature, industry news, and press releases. 

Internal collaboration: 

• Provide management support to account executives as needed, while mentoring and guiding junior team members. 

• Work closely with internal teams, including medical writers, creative designers, scientific experts, and digital specialists, to develop and implement integrated communication strategies. 

• Collaborate with account leads and the Senior Management Team to develop and present content for internal and Client Services team meetings. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 

• Proven experience as an Account Manager within a medical communications agency.  

• Bachelor's degree in life sciences, communications, marketing, or a related field.  

• Strong understanding of medical communications, healthcare regulations, and industry guidelines.  

• Excellent project management skills with the ability to handle multiple projects simultaneously.  

• Exceptional interpersonal and communication skills, with the ability to build rapport with clients and internal stakeholders.  

• Strategic mindset, capable of providing innovative solutions and strategic guidance to clients.  

• Ability to travel for client meetings, conferences, and industry events, with appropriate visa certifications 

OUR REWARDS  

• 25 days annual leave + bank holidays + 3 days off for Christmas + Birthday Day off   

• Holiday purchase scheme  

• Enhanced Maternity and Paternity policies  

• 6 weeks paid sabbatical after 5 years’ service   

• Life assurance  

• Private medical insurance  

• Pension (up to 7% matching employee/employer contribution)   

• Support and well-being services  

We look forward to hearing from you!