Thredd Logo

Thredd

Senior Account Manager

Posted 12 Days Ago
Be an Early Applicant
London, Greater London, England
Senior level
London, Greater London, England
Senior level
As a Senior Account Manager at Thredd, you will manage and enhance client relationships, influence cross-functional teams, drive revenue growth, and stay informed about industry trends in payments. Responsibilities include conducting performance reviews, leading contract negotiations, and supporting account management processes.
The summary above was generated by AI

Are you a client-focused account manager with a passion for driving strategic growth in the payments industry?

What you’ll be doing
Thredd is seeking an exceptional Senior Account Manager to join our team in London and take ownership of our most valuable client relationships.
You'll act as the trusted advisor and primary advocate for a portfolio of strategic clients, leveraging your expertise to influence cross-functional teams, drive significant revenue growth, and secure long-term partnerships. Your ability to stay ahead of industry trends, spearhead process improvements, and foster strong, consultative relationships will be key to positioning Thredd as a strategic partner delivering exceptional value and sustainable client success.

Responsibilities

  • Establish and nurture trusted relationships with mid-level to senior stakeholders, acting as the primary internal advocate for clients while managing expectations and aligning Thredd's goals with client needs.
  • Serve as the central point of contact for addressing clients' commercial requirements and conduct Monthly Business Reviews (MBRs) to present performance metrics and analyse trends.
  • Stay informed about the dynamic payments sector and maintain product knowledge to share valuable insights with the Account Management team.
  • Understand, execute, and enhance existing team processes, including pipeline management, deal qualification, reporting, and accurate client record maintenance on Salesforce.
  • Drive revenue and margin growth by meeting individual sales quotas through identifying and capitalizing on cross-sell and upsell opportunities.
  • Lead contract renewals and negotiations, aiming to maintain long-term client partnerships and maximize Net Dollar Retention.
  • Collaborate with the Implementations team to up-sell during the implementation phase and ensure a smooth transition to the Account Management team upon client go-live.
  • Represent Thredd at industry events and facilitate regular strategic meetings to develop comprehensive Account Development Plans.
  • Collaborate with the Customer Care team to manage the client's operational relationship, driving resolutions to issues and maintaining oversight through Jira dashboards.
  • Promote client participation in case studies, PR activities, and industry events, providing valuable support to the Marketing team.
  • Support the Credit Controller in ensuring all clients are current and resolve any billing issues swiftly while managing personal goals to ensure delivery.


What you bring

  • Prior experience in account management handling key accounts and enterprise clients
  • A solid understanding of payment processing, and knowledge of the tech and payments landscape
  • Excellent verbal and written abilities to articulate ideas clearly to various stakeholders through presentations, meetings, and documentation
  • Ability to develop long-term strategies aligned with client and company goals, identify revenue-generating opportunities, and maintain a customer-centric mindset
  • Skilled in establishing and nurturing trusted relationships with clients, colleagues, and stakeholders at all levels
  • Proficiency in analysing sales data, metrics, and trends to make informed decisions and present performance insights
  • Adept at managing challenging situations, resolving conflicts diplomatically, and adjusting quickly to new requirements
  • Efficient in managing multiple accounts, prioritizing tasks, and meeting deadlines while handling various responsibilities
  • Ability to influence stakeholders and reach mutually beneficial agreements in contract discussions and client interactions
  • Competent with CRM software, Microsoft Office suite, and other relevant account management tools
  • Demonstrate initiative, think critically, and work effectively within cross-functional teams
  • Meticulous in ensuring accuracy and thoroughness in all aspects of work, including client records and reporting
  • Maintain composure under pressure, demonstrate empathy, and handle stress professionally in client interactions


A bit about us …

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid, and credit transactions annually, supporting consumer and corporate fintechs, digital banks, and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable, and scalable technology. Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

Other

This role is a hybrid role based out of our London office

Thredd operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law

Only direct applicants will be considered for this role, we do not accept applications from recruitment agencies

Top Skills

JIRA
MS Office
Salesforce
HQ

Thredd London, England Office

Kingsbourne House 229-231 High Holborn London, London, United Kingdom, WC1V 7DA

Similar Jobs

10 Hours Ago
London, Greater London, England, GBR
Senior level
Senior level
Fintech • Mobile • Payments • Software • Financial Services
As a Senior Account Manager at Wise, you will drive growth with Online Platform partners, identify upsell opportunities, build relationships with stakeholders, and collaborate with teams to enhance product capabilities and strategies within the payment space.
Top Skills: FpsInternational Payments InfrastructureSepaSwift
3 Days Ago
London, Greater London, England, GBR
Senior level
Senior level
Cloud • Consumer Web • eCommerce • Information Technology • Software
The Senior Channel Account Manager will manage key relationships with digital agencies and systems integrators, driving partner investment and sales activation. Responsibilities include collaborating with Sales, Marketing, and Customer Success to support joint initiatives and client engagements, developing success metrics, and ensuring effective onboarding and activation. The role requires strong business development skills and a deep understanding of various ecommerce platforms.
Top Skills: AdobeCommercetoolsMagentoSalesforce Commerce CloudShopify
11 Days Ago
Easy Apply
Hybrid
London, Greater London, England, GBR
Easy Apply
Mid level
Mid level
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
The Senior Account Manager will manage Zeta's strategic client partnerships, ensuring clients meet campaign goals and driving account growth. Responsibilities include overseeing campaign execution, preparing performance analyses, and providing recommendations. Collaboration with internal teams and industry representation are also key aspects of the role.
Top Skills: Account ManagementAnalyticsCommunicationDigital MediaDspExcelOnline AdvertisingPresentation

What you need to know about the London Tech Scene

London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account