Senior Account Manager - Hospitality

Job Description

THE AGENCY

Creative Artists Agency (CAA) is a leading entertainment and sports agency, with global expertise in film, television, music, theatre, sports, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, brand marketing and licensing, executive search, games, and philanthropy, among other areas.

Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. 

CAA, founded in 1975, is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. For more information, please visit www.caa.com.

OVERVIEW

In CAA Brand Consulting we have 250+ specialists working with over 40 leading brands. Our vision is to be the strategic partner for brands in helping them solve their biggest challenges. Our services and connectivity in sport and entertainment allow us to identify, develop, activate and measure partnership strategies that build brands and grow business. In London our clients include the likes of OKX, Volvo, Salesforce, Qualcomm, Allianz and Etihad Airways.

There is also a unique culture within CAA; for a global agency it has a small agency feel, with a great sense of teamwork, ambition, empowerment and entrepreneurialism. 

THE ROLE

We have an exciting opportunity for a talented Senior Account Manager to join our award-winning team in London to deliver the guest programmes for one of our global accounts – a Team Partner in Formula One.

We are seeking a capable and confident Events and Hospitality operator, with experience managing and delivering high profile events & guest programmes – specifically in Formula 1. The role requires an enthusiastic, organised and outgoing leader, who loves to collaborate, innovate and build relationships with stakeholders at all levels.

The successful candidate will be able to demonstrate a deep understanding of the process, requirements and expectations involved in managing a premium hospitality experience in F1.

The individual will have experience overseeing and managing a brand’s global F1 hospitality campaign – from pre-race planning and supplier engagements, to ticket management and on-the-ground logistics.

They will need to speak confidently to the day-to-day operations of running an account, demonstrate their project management capabilities and share their POV on client servicing best practice.

RESPONSIBLITIES

• Leading the day-to-day management and delivery of the account hospitality.
• Being the main hospitality point of contact for the client, local markets, rights holder, suppliers and internal teams.
• Establishing account management and client servicing best practices i.e) status calls, rights trackers, budget reports etc.

• Working closely with the Senior Account Director to shape and innovate the hospitality strategy and direction.

• Management of the client hospitality and guest experience programmes at track and away from track, from planning through to execution
• International travel to deliver in-market guest programmes, including to host and manage senior executive level guest logistics (as required).
• Managing budgets and billing for activation and supplier costs.

QUALIFICATIONS/REQUIREMENTS

• Must have agency or in-house experience.
• Demonstrate good knowledge and understanding of how F1 guest programmes are curated.
• Experience managing complex, international guest programmes on behalf of brands or groups.
• Team player with the ability to work autonomously.
• Must have a calm, organised and detail-oriented approach with the ability to think proactively and find solutions when under pressure.
• Strong interpersonal skills and best in class client servicing, account handling and project management.
• Confident presentation skills, verbal and written with a strong attention to detail.
• Ability to manage intricate operations both from the office and remotely whilst out in the field.
• Experience liaising with global markets is advantageous.
• Experience of line management preferable.

Please ensure you provide complete and legible information in your application. An incomplete application may affect your consideration for employment.

Creative Artists Agency (“CAA”) is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.

Please inform CAA’s Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.

CAA does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by CAA to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that CAA will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.