At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.
Job Overview:
We are looking for a dynamic Senior Account Executive to accelerate our trajectory. Here you will have the opportunity to sell to Khoros’ most strategic enterprise named accounts with the solutions to revolutionize their businesses. You will help new customers understand the value of the Khoros Customer Engagement Platform and be able to challenge them to think about new ways to differentiate and transform their business. By joining our team you’ll be part of a proud group of elite sellers that deliver the best outcomes for our organization and customers.
We are looking for someone located in the London, UK area or Switzerland.
Responsibilities
- Develop a go-to-market strategy for your assigned territory and create a pipeline of prospective new logo opportunities
- Driving cross-sell, up-sell and expansion opportunities within your territory
- Identify, qualify and drive new business opportunities for the Khoros Customer Engagement platform
- Utilize your prospecting skills and a variety of tools to build and accelerate a steady flow of quality pipeline for new customer acquisitions and to source expansion opportunities in new departments
- Engage with senior executives of some of the biggest global brands to position the Khoros value proposition
- Listen to customer’s needs and become their trusted advisor to guide them through their digital transformation journey
- Guide the prospective customer’s definition of business value and challenge them to think about new ways to differentiate and transform their business.
- Must be able to negotiate sound agreements.
- Collaboratively work with a team of internal resources, including Sales Development Representatives, Sales Engineers, Professional Services, Customer Success, Legal, Marketing, and Executives to effectively manage the sales process from end-to-end.
- Demonstrate excellence in sales forecasting and opportunity management
Requirements
- 5+ years of quota-carrying B2B Enterprise sales and/or account management experience in a high technology-based SaaS environment
- A consistently top performing seller who thrives on acquiring new customers
- Experience growing enterprise accounts
- Self-motivated as an individual and a strong collaborator with your team
- Fluent with relative SaaS technology
- Experience creating alignment and orchestrating internal account teams
- Customer-centric mindset
- Excellent analytical and communication skills
- Able to showcase a learn-it-all mindset vs. a know-it-all mindset
- Passionate for understanding technology and customer success stories, equally matched by passion for understanding prospective customers’ executive priorities, challenges, and goals
- Open to coaching and continuously looking for opportunities to improve
- Experience selling Digital CX/Digital Marketing/Social Media software is preferred
- Ability to travel up to 35% in region
- Fluency in English is required; additional fluency in European languages (French, German, Spanish, etc.) is a plus!
At Khoros we encourage our employees to be real. In keeping with this philosophy, we appreciate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history. If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know confidence levels and imposter syndrome can get in the way sometimes. We don’t want either to get in the way of finding awesome candidates!
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.
Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
Our Core Values
Accountability - We embrace an ownership mentality
Customer-Centricity - We are obsessed with achieving customer value
Agility - We move with urgency and purpose
