The IT Infrastructure Service Delivery Manager will oversee the delivery of IT infrastructure services and solutions, ensuring that they align with business goals and meet high-quality standards. The role involves managing IT service operations, driving continuous improvements, and collaborating with cross-functional teams to deliver a seamless infrastructure experience.
Key Responsibilities
• Oversee end-to-end delivery of IT infrastructure services, including data center management, network operations, cloud infrastructure, and end-user computing.
• Ensure services are delivered within agreed SLAs and budgets.
-Managing Cross functional services & Processes
• Act as the primary point of contact for stakeholders regarding service delivery performance and improvements.
• Manage a team of IT professionals, including system administrators, network engineers, security analysts and support staff.
• Foster a culture of collaboration, accountability, and continuous learning.
• Monitor and resolve escalated incidents, ensuring minimal disruption to business operations.
• Conduct root cause analysis and implement corrective actions to prevent future issues.
• Collaborate with internal teams and business units to understand requirements and deliver customized solutions.
• Develop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.
• Drive digital transformation initiatives, and the adoption of emerging technologies.
• Ensure IT infrastructure complies with regulatory requirements and industry best practices.
• Implement and maintain robust security measures to protect organizational data and systems.
• Work closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc
Education:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• ITIL Certification (preferred).
• Additional certifications (e.g., CCNA, , MCSA, VMWare) are a plus.
• Prior understanding and working in an ISO 27001 environment is preferred
Experience:
• 18+ years of experience in IT infrastructure management, with at least 3 years in a service delivery role.
Experience in working Manage Service contract
• Proven track record of managing complex IT infrastructure environments in a fast-paced industry.
• Good understanding of IT infrastructure components, including networking, servers, storage, virtualization & End user computing /Service desk operation
• Hands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup
• Familiarity with monitoring and automation tools.
• Understanding of Public sector client and prior work experience in this domain will be a significant advantage
Responsibilities
Experience:
• 18+ years of experience in IT infrastructure management, with at least 3 years in a service delivery role.
Experience in working Manage Service contract
• Proven track record of managing complex IT infrastructure environments in a fast-paced industry.
• Good understanding of IT infrastructure components, including networking, servers, storage, virtualization & End user computing /Service desk operation
• Hands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup
• Familiarity with monitoring and automation tools.
• Understanding of Public sector client and prior work experience in this domain will be a significant advantage
Education:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• ITIL Certification (preferred).
• Additional certifications (e.g., CCNA, , MCSA, VMWare) are a plus.
• Prior understanding and working in an ISO 27001 environment is preferred
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We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
