Job Description
Are You Ready to Make an Impact at RSSL?
Join Our Mission to Transform Lives Through Science, Innovation and Collaboration
At Reading Scientific Services Ltd (RSSL), we lead the way in scientific analysis, research, consultancy, and training. We provide services to the food, pharmaceutical, and consumer goods industries, as well as our parent company, Mondelez International. RSSL is dedicated to delivering world-class scientific solutions and outstanding customer service.
Recognised for our excellence, we were awarded CRO of the Year at the 2023 OBN Awards, adding to our previous accolades Employer of the Year, Enlightened Employer and Women in Business.
If you are passionate about driving innovation and making a real impact, RSSL is the place for you!
Purpose: This role plays an important part in supporting the Commercial Life Science team. You manage incoming customer enquiries from various channels - email, phone, MyRSSL etc, - asking the right questions to understand their requirements, identifying and liaising with appropriate technical colleagues and administration functions to ensure timely and accurate communication.
Primary Accountabilities / Responsibilities:
- Client Engagement: Managing incoming emails, phone calls, and MyRSSL inquiries to prepare accurate quotations/proposals and deliver timely updates on ongoing projects.
- Strong Communication Skills: Building and maintaining excellent relationships with clients and internal technical teams.
- Effective Multitasking: Handling inquiries from multiple clients across various channels simultaneously while maintaining high service standards.
- Proactive Outreach: Sending targeted outreach emails and conducting initial scoping calls with small or dormant accounts to drive new business opportunities.
- Account Management: Serving as the primary point of contact for assigned accounts, focusing on maximizing existing business and identifying new growth opportunities.
- Additional Support: Assisting the Commercial Life Science team with other tasks as needed to achieve business goals.
Knowledge, Skills, Experience and Language Requirements:
Must have knowledge, skills and experience:
- Educated to degree or professional qualification standard in a science subject
- Intermediate level for MS Office (Word, Excel and PowerPoint)
- Proven excellent communication and relationship building skills
- Ability to maintain calmness whilst multi-tasking with several stakeholders and re-prioritise in changing environments
- Excellent communication skills with ability to adapt personal style to others' preferences and translate complex scientific information into simple terms.
- Informing- keeps stakeholders and key partners updated on progress
- Peer Relationships - Collaborative style with ability to build partnerships both internally and externally, quickly finding common ground and solve problems for the good of all.
- Fluent in English
Preferred knowledge, skills and experience:
- Previous Inside Sales / Customer Service or Account Management experience in scientific setting
- Multitasking / fast paced environment / managing several communication channels
- Direct client experience
More about this role
In return for your commitment, drive and enthusiasm, we offer an attractive benefits package within a highly successful international business that offers financial rewards and resources, including:
- Opportunities to learn and develop
- Performance Related Bonus scheme
- Contributory pension (between 8% to 11% employer contribution)
- Life assurance
- 27 days holiday allowance (possibility to buy 5 extra days) + bank holidays
- Employee Assistance Programme (EAP)
- A flexible benefits programme (Gym discounts, private health insurance, restaurant discounts, etc).
No Relocation support available
Business Unit Summary
Reading Scientific Services Ltd (RSSL) is a cutting-edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries. Enriched by our parent company, Mondelēz International, our team are committed to transforming lives through science, innovation and collaboration.
Curious about us and want to learn more?
Please explore: Website YouTube LinkedIn Glassdoor
RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#RSSL
Job Type
Regular
Account Management
Sales
