SAP Primary Support Engineer

SAP Primary Support Engineer

Are you an SAP expert who is passionate about delivering seamless system support? Come and join our team and make a tangible impact on mission-critical business processes.

About the role:

We’re seeking a passionate and skilled Primary Support Engineer to join our SAP practice. In this exciting role, you will be pivotal in maintaining the integrity and reliability of our clients’ SAP applications, ensuring timely and effective solutions to technical challenges. You will leverage your expertise to analyse issues, recommend improvements, and execute maintenance necessary to enhance system functionality and the overall user experience.

If you’re ready to apply your SAP expertise to keep mission-critical systems running at their best, we want to hear from you.

What you’ll be doing:

As the SAP Primary Support Engineer, you will:

• Provide expert-level  SAP UK support across various modules like SD, FICO, HR/ Payroll, WM, BW, and/or MM modules for clients across multiple industries
• Configure, troubleshoot, and optimise SAP modules, ensuring smooth operations for clients
• Perform root-cause analysis of complex issues, identifying practical solutions and preventative measures
• Collaborate with cross-functional teams, acting as a bridge between technical and business stakeholders
• Take ownership of client cases, ensuring SLAs are met without compromising quality
• Suggest and implement process improvements to enhance system functionality and user experience
• Stay updated on SAP releases, best practices, and industry trends, applying this knowledge to client solutions.

What we’re looking for:

To be successful in this role, you should have:

• 10+ years of hands-on SAP experience in multiple modules such as SD, MM, HR/Payroll, WM, BW, and FICO
• Strong technical and/or functional SAP expertise, including configuration and troubleshooting
• Knowledge of SAP architecture, implementation practices, and key functionality
• Strong analytical, problem-solving, and critical thinking skills, capable of tackling complex challenges
• Excellent written and verbal communication skills to collaborate effectively with clients and teams
• Proven team player who contributes to cross-functional collaboration and knowledge sharing.

Interview process:

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

1. Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
2. Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
3. Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
4. Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Benefits and perks:

We offer a competitive salary and a comprehensive benefits package, including

• Competitive Salary: We value your hard work with a salary of up to £75,000 per annum
• Generous Annual Leave: Take plenty of time to recharge with 25 days holiday, plus extra days as you grow with us
• Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
• Birthday Leave: Celebrate YOU by taking your birthday off
• Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
• Company Pension Scheme: Secure your future with our Company pension scheme
• Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
• Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
• Employee Well-being: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
• Personal Development: We invest in you with tailored training and career growth
• Employee Referral Scheme: Get rewarded for bringing great talent to our team.

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

For more details, click here.

(Note: Support Revolution does not accept unsolicited CVs from agencies.)