Salesforce Platform Analyst

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done. Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures.

Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination.

What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected.

When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture.

What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn,Instagram, and our Blog.

DeepL is continuing to improve how Salesforce supports go-to-market operations across the business. This role is a hands-on Salesforce Platform Analyst position, focused on improving platform usability, data quality, and process consistency across core GTM workflows.

You will work primarily with Salesforce’s declarative capabilities to support process improvements, refine automation, and maintain reliable reporting and data standards. Working closely with GTM stakeholders, the Salesforce Manager, and engineering colleagues, you will help ensure Salesforce is used consistently and effectively as the system of record for revenue-related activity.

• Work with GTM teams (Sales, Marketing, Customer Success) to understand how Salesforce is used day to day and identify areas for improvement

• Analyse current Salesforce processes and usage to identify inefficiencies, data quality issues, and adoption gaps

• Suggest and support incremental improvements that increase consistency, usability, and data reliability

• Configure and maintain Salesforce using declarative tools such as Flows, validation rules, record types, page layouts, and permissions

• Refine existing automation and configuration to support consistent data capture and predictable behaviour

• Support the maintenance of reports and dashboards used by GTM teams

• Translate business requests into clear functional requirements for configuration or development work

• Maintain process and configuration documentation, including workflow descriptions and key data definitions

• Support request triage by helping clarify scope, expected outcomes, and complexity

• Support data quality improvement efforts across core GTM objects

• Help identify recurring data issues and work with stakeholders to address root causes

• Ensure reporting outputs are accurate, understandable, and aligned with agreed definitions

• Support the rollout of Salesforce changes through documentation, basic training materials, and user guidance

• Gather user feedback to help inform future improvements

• Promote consistent and effective use of Salesforce across GTM teams

• Experience working with Salesforce in an analyst, administrator, or platform support role

• Strong understanding of Salesforce declarative capabilities

• Experience analysing business processes and translating them into Salesforce configuration or improvements

• Exposure to Salesforce reporting and dashboarding

• Ability to work with a range of stakeholders and communicate clearly

• Familiarity with GTM or commercial processes in a SaaS environment

• Salesforce certifications (Administrator, Business Analyst, Platform App Builder)

• Experience working in a scaling or high-growth environment

• Familiarity with Agile delivery practices and tools such as Jira or Confluence

• Basic exposure to integration concepts and downstream data consumers

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.

• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.

• Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.

• Virtual Shares - An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future.

• Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.

• Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.

• 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.

• Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you!

You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.