Salesforce Functional Lead

About the Role: 

We are seeking a seasoned Salesforce Functional Lead to join our team. This role is pivotal in bridging the gap between business needs and technical implementation. The ideal candidate will possess a deep understanding of Salesforce Sales, Service, and Experience Cloud, exceptional communication skills, and a proven track record of successful Salesforce implementations. 

Responsibilities: 

• Business Requirements Gathering: 

• Facilitate and lead functional workshops with business users to elicit, document, and refine business requirements. 

• Collaborate with stakeholders to understand their business processes and identify opportunities for Salesforce optimisation. 

• Create detailed functional specifications and user stories. 

• Salesforce Configuration: 

• Design and configure Salesforce Sales, Service, and Experience Cloud applications to meet business requirements, leveraging out-of-the-box functionalities. 

• Customise Salesforce objects, fields, page layouts, workflows, and validation rules to align with business processes. 

• Implement data management strategies, including data import, export, and cleansing. 

• Solution Design: 

• Analyse business requirements and translate them into effective Salesforce solutions. 

• Develop and document detailed design specifications, including process flows and data mapping. 

• Provide recommendations for Salesforce best practices and configuration standards. 

• Project Management: 

• Collaborate with project managers and technical teams to ensure successful project delivery. 

• Manage project timelines, deliverables, and resources. 

• Provide status updates to stakeholders and project teams. 

• Line manage technical resources and work in a global matrix structure. 

• User Training and Adoption: 

• Develop user training materials and conduct training sessions to enhance user adoption. 

• Provide ongoing support and troubleshooting for Salesforce users. 

• Process Improvement: 

• Continuously identify opportunities to improve Salesforce processes and user experience. 

• Recommend and implement enhancements to optimise Salesforce utilisation. 

Qualifications: 

• Proven experience as a Salesforce Functional Lead with at least five years hands-on Salesforce implementation experience. 

• Deep understanding of Salesforce Sales, Service, and Experience Cloud functionalities and best practices.  

• Strong analytical and problem-solving skills. 

• Excellent communication and interpersonal skills to effectively interact with both technical and non-technical stakeholders. 

• Ability to lead and mentor team members. 

• Experience in Agile methodologies is preferred. 

• Salesforce certifications (e.g., Salesforce Certified Sales Cloud Consultant, Service Cloud Consultant, and Experience Cloud Consultant) are a plus.   

Desired Skills: 

• Experience with Salesforce configuration tools and APIs. 

• Knowledge of Salesforce AppExchange applications. 

• Understanding of integration with other systems. 

• CPQ experience beneficial. 

This role offers a unique opportunity to contribute to our organisation's success by leveraging your Salesforce expertise to deliver innovative solutions.