Salesforce Administrator

At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world-class human service, giving them an experience so good that they trust Bionic to sort all their business needs for them. 

To support our next phase of growth and exciting plans, we’re looking for a Salesforce Administrator to join our Engineering Team. 

The role 

Our Salesforce Administrator, part of the AI Innovation Team, will be the engine of change converting AI opportunities into outcomes by implementing the right changes in Salesforce. 

You’ll collaborate closely with Salesforce, Data, and Operations teams to ensure a cohesive approach to embedding AI enhancements within our CRM and Contact Centre platforms. Our Salesforce team is central to delivering business-critical services, comprising Developers, Administrators, QA specialists, and Product resources who collaboratively support projects, continuous improvements, and essential platform enhancements. 

You'll also work closely with the Data team, leveraging advanced analytics and insights to identify AI-driven opportunities and validate their impact. Additionally, partnership with the Operations team will ensure that deployed solutions align with user needs and operational effectiveness, with a continuous feedback loop to refine features based on real-world usage. 

Together, these teams form a dynamic environment focused on innovation, practical implementation, and continuous improvement, empowering users and driving significant business value through AI. 

You'll play a pivotal role in supporting and implementing AI enhancements across our Salesforce CRM and Contact Centre platforms. You'll identify opportunities to use AI to streamline processes within Salesforce and the Contact Centre, then help design, prototype, and deliver these features in partnership with our Salesforce and Data teams. You'll demonstrate solutions to end users, building their understanding to maximise adoption. Collaborating closely with the Operations team, you’ll monitor how solutions are used in practice, iteratively refining and improving them based on feedback and usage patterns from both internal and external customers. 

Key responsibilities 

• Work closely with the Head of AI to align on priorities, review progress against the AI roadmap, and ensure successful delivery of AI-driven Salesforce and Contact Centre solutions 

• Collaborate with Salesforce, Data, and Operations teams, as well as business users, to define clear, testable acceptance criteria and delivery milestones for AI features 

• Stage and prepare functionality for deployment via our CI/CD pipeline (GitHub & Gearset), ensuring all metadata changes are correctly packaged 

• Deliver both AI solutions within and outside of Salesforce, for example using MS Copilot and other Agentic third-party solutions 

• Rapidly prototype AI use-cases (e.g. chatbots, predictive scoring), deliver POCs against defined criteria, gather stakeholder feedback, and iterate to readiness for full build 

• Validate post-release functionality, and hand over to support teams with clear escalation paths and knowledge transfer sessions 

Required skills and experience 

• Hands-on experience with Salesforce Sales/Service Cloud 

• Strong Salesforce configuration skills, e.g. Flows, validation rules, dashboards, reports, and Data Loader 

• Familiarity with Salesforce CI/CD processes 

• Some programming experience (Apex, JavaScript, Java, Python, or similar) 

• Strong data analysis skills and attention to detail 

Advantageous skills and experience 

• Hands-on experience with Agentforce 

• Experience with Salesforce Einstein products, e.g. Lead scoring, Bots 

• Experience delivering a tool or service that relies on an LLM 

• Exposure to AWS Services such as Lambda & Bedrock 

• Experience using Python for automation & data analysis 

The interview process 

• Initial conversation with one of our Talent Team 

• First stage competency based virtual interview, with the Hiring Manager 

• Second stage technical interview with some of the wider team 

• Final stage values & behavioural based interview, with one of our Heads of Tech  

About Bionic Group 

Bionic has over 500 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents. 

We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. 

Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward. 

Benefits 

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. 

Enhance your health & wellbeing 🌱 

• Private healthcare cover 

• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies 

• Eyecare scheme 

Taking time away from work 🏖️ 

• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure 

• 1 paid family/religious day of leave per year - following successful probation period 

• 1 paid charity volunteering day per year 

• Option to buy/sell up to an additional 3 days leave per year 

Family matters: for the special moments 🏠 

• Enhanced maternity, paternity or shared parental leave 

• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service 

• Flexible working options & a hybrid work approach 

Financial wellbeing 💸 

• Auto-enrolled salary sacrifice pension scheme  

• Life assurance 

• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure 

• Cycle to work scheme 

Recognition 🌟 

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success 

• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition  

• Long service awards