Salesforce Administrator

Multiverse is the upskilling platform for AI and Tech adoption.

We have partnered with 1,500+ companies in the US & UK to deliver a new kind of learning that's transforming today’s workforce.

Multiverse apprenticeships are designed for people of any age and career stage and focus on building critical AI, data, and tech skills. Multiverse learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.

In June 2022, Multiverse announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes the company the UK’s first EdTech unicorn.

But we aren’t stopping there. With a strong operational footprint and 800+ employees globally, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output. Join Multiverse and power our mission to provide equitable access to economic opportunity, for everyone.

Overview

We are looking for a Salesforce Administrator to develop and maintain Salesforce solutions at Multiverse to drive operational efficiency, booked revenue and enhance user experience for Multiverse’s Go-To-Market teams. 

This role exists within our Revenue Operations team, reporting to the Head of GTM Systems. You will collaborate very closely with the Sales Operations, Strategy & Operations and our Data & Insights teams. You will be a Salesforce subject-matter-expert and will be required to be a confident voice in solutioning, enablement & systems architecture for internal stakeholders.

The ideal candidate will have a track record of successfully delivering large Salesforce projects E2E through Scoping, Build, User-acceptance testing, Implementation and Enablement.  You will be methodical, creative and collaborative, with very high attention to detail and a pragmatic approach towards problem solving. We are a fast moving Tech organisation, so flexibility and adaptability are therefore also key attributes to be successful in this role.

What you’ll focus on:

Solution Development

• Gather requirements from internal teams to understand key business needs

• Design, build and maintain bespoke Salesforce solutions (e.g. Complex Flows, Screen flows, custom settings, custom objects,  validation rules, Reports and Dashboards & third-party integrations) that solve for our most significant business needs

• Be comfortable with development life-cycle best practices and pushing changes from sandbox environments on a weekly schedule.

• Collaborate with internal & external technical partners to build & maintain integrations with adjacent systems (e.g. Multiverse Platform / Data Warehouse)

• Work with the Head of Systems to influence the Salesforce roadmap & strategy

System Administration, User Enablement & Support 

• Provide tactical support for our 270 Salesforce users ranging from access controls, permission set groups, new feature requests, reports & dashboards 

• Managing user provisioning, licencing & group membership 

• Monitor Salesforce system usage & proactively identify/mitigate system issues

• Design & deliver training for different groups of Salesforce users

   

About You:

• 3-4 years of hands-on experience as a Salesforce Administrator/ Developer (Sales Cloud & Service Cloud)

  • Management of Salesforce security model & system configuration; Profiles, Permission sets, Role hierarchies, User access policies etc

  • Debugging & resolving technical issues within Salesforce

• Successful track record of building successful applications in Salesforce

  • Architectural design

  • Automation: Complex Record Triggered Flows, Screen flows, custom settings, custom objects,  validation rules, Reports & Dashboards and third-party integrations.

• Demonstrable experience of successfully implementing large Salesforce projects E2E

  • Excellent requirements gathering

  • Innovative problem solving utilising latest Salesforce releases

  • Communication & influence

• Strong interest in & knowledge of upcoming Salesforce releases & functionality

Nice to haves:

• “Certified Salesforce Administrator (ADM201)” or “Certified Salesforce Platform Builder” certification

• Knowledge of Apex classes/ Triggers.

• Knowledge of Lightning Web Components

How we hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.