Salesforce Administrator

Salesforce System Administrator
Provides day-to-day administration and support for Customer Relationship Management (CRM) applications.Participating in the maintenance of the CRM systems support, access and updating function. Monitoring end-user usage of systems and performing daily administrative tasks. Maintaining and publishing the release schedules for new functions or applications and maintenance updates. Providing evaluations for daily and long-term CRM application development needs.

Job title:

Salesforce Administrator

Job Description:

Capita are working with a new client to provide assistive technology equipment and training, supporting members of the public to thrive in higher education.

The Salesforce Administrator provides day-to-day administration and support for Customer Relationship Management (CRM) applications. Participating in the maintenance of the CRM systems support, access and updating function. Monitoring end-user usage of systems and performing daily administrative tasks. Maintaining and publishing the release schedules for new functions or applications and maintenance updates. Providing evaluations for daily and long-term CRM application development needs.

What you’ll be doing:

• Ensuring optimal performance of Salesforce systems and products.

• Upgrading and configuring Salesforce systems for optimized integration.

• Managing Salesforce roles, profiles, sharing rules, workflows, and groups.

• Importing sales department leads, contacts, and other data.

• Maintaining the Sales Cloud, as well as building custom reports and dashboards.

• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

• Evaluating and installing new Salesforce releases, as well as providing training and support.

• Documenting processes, including error reports and changes to field history tables and preparing reports.

What we’re looking for:

• Salesforce Certified Administrator or Salesforce Certified Advanced Administrator.

• Previous experience as a Salesforce Administrator in a similar environment.

• Extensive experience in the administration and maintenance of Salesforce systems.

• Experience in performing Salesforce upgrades and ensuring successful integration.

• Exceptional ability to create and maintain Salesforce databases.

• In-depth knowledge of Salesforce products and their functionalities.

• Proficiency in creating Salesforce profiles, allocating roles, and managing access.

• Knowledge of importing sales data and generating Salesforce reports.

• The ideal candidate will have exposure to MuleSoft but this is not essential.

About Capita

Capita Plc, a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients. 

We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.

TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 45,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent