As a Sales Support Specialist here at Illumina in Cambridge, you will play a key role within our Commercial Operations function by developing accurate, timely quotations that support our commercial organisation and ensure alignment with Illumina’s pricing, legal, financial, and brand standards. In this fast‑paced and highly collaborative environment, you will work closely with sales teams, commercial stakeholders, and cross‑functional partners to interpret deal requirements, resolve issues, and deliver high‑quality support. Your work will help us Make Customers Heroes by enabling them to receive the best possible experience throughout the quoting process.
This is a 13-Month Fixed Term Contract to be based onsite in Cambridge, UK. You will work a minimum of 3 days in the office and must have fluent English language skills.
Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!
Why You:
You will bring experience from an office‑based administrative role, ideally within sales support or commercial operations, and you are confident working in an environment where accuracy and speed are equally important. You excel at managing multiple priorities, communicating clearly with stakeholders, and maintaining a high level of attention to detail. You enjoy problem solving, interpreting requests, and selecting the appropriate quoting mechanism based on product line, deal terms, and policy. You demonstrate sound judgement, know when to escalate, and collaborate effectively to reach solutions, reflecting our value of Be Accountable. You will be fluent in English with strong written and verbal communication skills, and able to work autonomously while also contributing to a positive, team‑oriented culture.
Responsibilities:
Applies company policies and procedures to resolve a variety of issues.
Determines a course of action based on guidelines. Modifies processes and methods as required.
Works on assignments of moderate scope where problem solving requires application of learned techniques.
Builds productive working relationships internally and externally.
Provides standard professional guidance and collaborates to resolve mutual problems.
Works autonomously and receives little instruction on day-to-day work/new assignments.
Exercises judgment within defined procedures and practices to determine appropriate action.
Requirements:
Previous experience working within a office-based, administrative role is essential with preferable experience of working within a sales support or Commercial Operations function.
Excellent commercial skills
High attention to detail, capable of prioritizing multiple requests while maintaining open lines of communication with the requestor and adhering to standard turnaround times.
Able to work well within a fast-paced role
Ability to interpret requests and determine appropriate quoting mechanism based on product line, deal terms and Illumina policy.
Good problem solving skills, if an issue were to arise the candidate will have the ability to take appropriate action to escalate and obtain consensus from key stakeholders to identify the appropriate solution .
Excellent written and verbal communication skills
Fluent/Native English language
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
