The Sales Support Specialist provides administrative support to the sales team, focusing on client onboarding, sales reporting, and enhancing communication among internal teams. The role involves identifying sales opportunities through data analysis, assisting with market strategy implementation, and preparing documentation and training materials. This position also emphasizes a customer-first approach to improve client relationships and operational efficiencies.
Job Description
Job Summary
Provides administrative support to print-on-demand sales team and clients to increase sales growth and meets sales objectives. Works with sales team on client onboarding, process improvements & research to implement efficiencies.
Essential Job Duties:
- Provides administrative support to include sales reporting, maintaining sales data and facilitating communication across teams
- Assists with client onboarding to ensure a smooth and positive experience for new clients.
- Partners with the internal teams to facilitate communication with clients ensuring the business relationship is effective and efficient and issues are resolved timely.
- Works to provide basic primary support for key publishers, resolving inquiries, escalating more complex issues, and building long-term relationships.
- Identifies sales opportunities, trends and process efficiencies through data analysis and research, contributing to the achievement of sales goals.
- Assists in the implementation of market sales objectives and strategy for delivering sales plan, expanding the global content catalog in coloration with export teams.
- Working with sales team to review sales objectives against target and prospective client status.
- As assigned, prioritizes key accounts and ensures effective utilization of resources.
- Works with the Marketing department as required to ensure marketing objectives are implemented.
- Assists in providing reports and data for MBD’s and Meetings, to include creation of PowerPoint presentations.
- Creates and updates documentation and training materials for internal teams and clients, improving communication and enhancing client experience.
- Any other duties as deemed necessary by the business from time to time.
- To be responsible for your own Health and Safety and be aware of factors affecting your colleagues to maintain a safe environment. To report any accidents or potential hazards to your Line Manager immediately.
Qualifications:
Experience: 3 years’ sales experience / Client management / book industry experience essential
Education: College / University degree or directly related year for year experience
Skills:
- Sales focused with a customer first approach.
- Able to prove an ability to develop imaginative business solutions from past experience.
- Excellent written and verbal communication skills
- Ability to create and implement solutions for process improvements and operational efficiencies..
- Flexible and proactive
- Computer literate, efficient in Microsoft Office (Excel, Word, Outlook)
- Knowledge of CRM tools for sales forecasting, pipeline management and data analysis.
- Must be able to manage workload by establishing priorities; be detail-oriented; and possess the ability to operate successfully within a fast-paced environment.
- A flexible approach to work, hours and be adaptable to change are critical attributes.
Essential Physical Demands:
- Ability to travel
- Ability to sit at workstation for extended periods of time
- Ability to work effectively using a personal computer for long periods of time
- Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment
- Ability to maintain consistent, punctual and regular attendance
- Ability to maintain full time work schedule during normal company operating hours
Additional Information
Perks/Benefits:
- Competitive salary
- Generous holiday plus Bank Holidays
- Life Assurance
- Company Pension Scheme
- Company Sick Pay Scheme
- Continuous Professional Development and Training Opportunities
- Business Casual dress code, dress down Fridays
- Free onsite parking
- Free Hot drinks
- Snack and Drink Vending machines on site
- Gym Membership Corporate Discount
- Service Awards
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