This Sales Support role involves providing first-line customer support across UK and Europe, managing pricing in SAP, and coordinating with factories and creative centers for order fulfillment and troubleshooting.
Job Summary
We're recruiting a Maternity Cover in a Sales Support role lasting 12 months, supporting our UK/Regional Team and handling UK-based and European clients.
Main Responsibilities:
- First line of support for daily enquiries from customers in the UK and Europe, including project management, logistics, technical, and regulatory documentation support.
- Price list management, including SAP pricing input.
- Coordination with Factory and Creative Centres for orders, samples, and troubleshooting.
Required Skills:
- Relationship management and strong communication skills, both internally and with clients.
- Passion for delivering results.
- High level of initiative.
- Methodical thinker with a flair for both numbers and creative projects.
- Ability to manage time under pressure.
- Knowledge of SAP and project management systems.
- Superior knowledge of Excel.
Required Experience:
- Graduate with prior experience of working within an office environment.
- Impeccable manners and a positive attitude.
- Excellent communication skills, both verbal and written (English).
- Excellent interpersonal and problem-solving skills, with the ability to interact and coordinate activities with internal support teams and customers.
- Advanced Excel skills.
- Excellent work ethics and full ownership of goals and responsibilities.
- Team spirit and the ability to understand, empathize, and influence others.
- Intellectual honesty and the ability to change perspective when new information becomes available that might challenge the original position.
- Resilience, fortitude, and the ability to stay calm in the face of adversity.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Top Skills
Excel
SAP
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