In this role you'll be key to the success of our Sub-Broker Sales team. You'll be that helpful person at the end of the phone or over email, responding to queries and handling administrative processes, building fantastic long term relationships.
What you'll be doing:
- Coordinating contract submission, validation and handover to sales operations, ensuring accuracy and right first time standards
- Acting as a liaison between sub brokers and internal teams including Sales Operations, Compliance, QA, Finance and Supplier Relations
- Supporting commission processes by ensuring accurate tracking, validation and resolution of commission related queries
- Maintaining accurate and up to date records in CRM systems (Salesforce) and other tracking tools
- Identifying risks, issues or opportunities within the sub broker channel and proactively recommending improvements
- Supporting the implementation of new products, processes, pricing or regulatory changes within the channel
- Ensuring all activity complies with GDPR, Ofgem regulations and internal governance frameworks
- Contributing to team meetings, channel reviews and continuous improvement initiatives
Requirements
- Minimum of 12 months administration experience
- A passion for exceptional customer service
- An assertive, resilient self-starter
- Highly organised, with excellent attention to detail
- Proficient with Excel Skills, Powerpoint and Word
- A Proactive attitude towards continuous improvement
- Energy Sector knowledge highly desirable (although training will be provided)
Benefits
- Base salary £24,000 - £26,000 per annum (37.5 hours per week)
- Ongoing training and development including extensive 1:1 coaching and group sessions
- 33 days holiday (inc bank holidays) – with the opportunity to buy & sell holidays
- Paid birthday leave
- Employee Assistance Programme – with 24/7 access to a Remote GP
- Cycle to Work Scheme & Tech Scheme
- Pension Scheme
- Life assurance cover
Utility Bidder is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.
Utility Bidder Recruitment Agency Policy
Utility Bidder has a commitment to building relationships directly with candidates for our employment opportunities, as such we do not accept speculative CVs from recruitment agencies.
Where agencies are required, we will work with our preferred agencies to source candidates for specific vacancies and will only pay agency fees where we have a documented agreement in place and an agency has been appointed by a member of the Utility Bidder People Team.
We do not pay agency fees where speculative or unsolicited CVs are submitted to Utility Bidder by any means other than through our recruitment portal.
Where CVs are submitted without instruction from the Utility Bidder People Team, Utility Bidder reserves the right to contact and work with these candidates directly without payment of agency fees.
