Supports sales activities by engaging prospective clients, qualifying leads, presenting audiovisual solutions, managing CRM records, coordinating with sales and technical teams, preparing reports, and closing sales opportunities. The role also provides commercial support to customers and sales leadership, contributes to forecasting, addresses customer inquiries, and works toward sales targets while maintaining strong client relationships.
Who We Are:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
Overview:
We are seeking an enthusiastic Sales Support Associate with a genuine passion for technology to join our team. The ideal candidate will play a pivotal role in fostering client relationships, offering cutting-edge technology solutions, and boosting sales through effective communication and comprehensive product knowledge.
Responsibilities:
- Client Engagement: Proactively initiate contact with potential clients through phone, email, and online channels to uncover sales opportunities and establish meaningful connections.
- Sales Support: Dedicate attention to accounts, offering commercial support for customers, Account Managers, and Sales Directors. Assist in Salesforce management and collaborate on sales forecasting with Sales Managers.
- Product Expertise: Cultivate a deep understanding of our AV products and services. Communicate product features, benefits, and technical specifications convincingly to prospective customers.
- Lead Qualification: Evaluate and qualify leads from various sources, assessing their level of interest and potential as viable sales opportunities.
- Sales Presentations: Conduct compelling virtual sales presentations and demonstrations, showcasing our AV solutions and addressing client inquiries with finesse.
- Closing Sales: Drive the closure of sales orders, working diligently to achieve sales targets. Follow up on leads and sales opportunities in a timely manner.
- CRM Mastery: Leverage Customer Relationship Management (CRM) software to uphold accurate records of customer interactions, manage leads, and monitor sales activities.
- Collaboration: Coordinate seamlessly with the external sales team and technical experts to ensure prompt resolution of customer needs and queries.
- Sales Reporting: Generate insightful sales reports, analyse sales data, and offer valuable insights to enhance sales strategies and conversion rates.
- Customer Satisfaction: Uphold a commitment to exceptional customer service by promptly and professionally addressing client inquiries and concerns.
Qualifications:
- 1 - 3 years of experience in inside sales or a related field. Previous experience in a technology sales is advantageous.
- Exceptional communication and interpersonal skills, with the ability to articulate technical information clearly and persuasively.
- Familiarity with CRM software (e.g., Salesforce, Jira) is preferred.
- Proven track record of meeting and exceeding sales targets.
- Technical aptitude and the ability to quickly learn and understand technology products and solutions.
- Self-motivated and results-driven with a passion for sales and customer service.
#INDEMEA #LI-CT2 #LI-Onsite
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