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ABOUT THE ROLE
Location: Kith London
Status: Full-Time
Compensation: Competitive
Position Summary:
As the Customer Experience Supervisor you are responsible for supporting the management team in performing and completing tasks as assigned. You will provide guidance to the sales team while supporting a positive store environment. Supervisors act as role models for associates by exemplifying support service behaviors and completing tasks in their specified areas of responsibilities. The Customer Experience Supervisor contributes to a high performing team and consistently delivers a best-in-class customer experience. This role will be primarily focused on connecting with customers and employees, to assist in achieving store performance goals. As an important member of the management team, the Customer Experience Supervisor reinforces performance expectations by consistently displaying and exceeding the Brand vision and surpassing individual and store goals.
RESPONSIBILITIES
Primary Responsibilities:
Guides processes and completes work based on management’s direction on the sales floor and other functional areas within the store.
Consistently ensures the customer experience remains a priority by exemplifying best-in-class service and holding the sales team to the company standard.
Mentors the sales team by showcasing a genuine and effective in-store & after-sale customer experience.
Partners in the implementation of initiatives designed to drive customer satisfaction and overall business.
Assists the management team in achieving performance goals and fulfilling standard operating procedures.
Supports store management by participating in and overseeing the completion of assigned tasks in a timely and efficient manner.
Remains knowledgeable of all current initiatives, priorities, and business metrics by reading company communication and interacting with store management.
Follows the direction of the store management team and collaborates effectively with all employees.
Guide work activities during the day, inclusive of before and after normal store operating hours when a manager may not be present.
Complete any store opening & closing tasks in the absence of a manager, or as required by the business.
Ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.
Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.
Special Projects:
Participate and assist in the execution of any in-store or off-site events.
REQUIREMENTS
Availability:
Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
Experience:
6+ Months of Management experience
1+ year(s) of retail/apparel experience
Experienced in a commission environment is a plus but not required
Skills/Abilities:
Strong Communication skills
Natural Leader
Ability to multi-task and manage multiple projects at one time
Ability to lift and move 25lbs.
Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
Ability to stand and walk for prolonged periods of time.
WHO YOU ARE
Professional Characteristics:
Self-Starter
Strong communicator
Detail Oriented
Personal Characteristics:
Reliable
Responsible
Personable
WHO WE ARE
Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.
Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.
The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.
Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering anything other than in-person work, is fraudulent.
