Lead development and execution of customer-centric sales and service strategies, analyze engagement processes, oversee multiple client projects, build executive client relationships, drive business development, mentor leaders, and promote technology-enabled sales and service improvements to drive revenue and customer satisfaction.
The Opportunity
As a Sales Strategy and Operations Director, you will specialize in providing consulting services focused on customer sales and service strategies. You will analyze customer engagement processes, develop sales and service strategies, and offer guidance to help clients enhance their sales effectiveness, improve customer satisfaction, and drive revenue growth. As a Director, you will set the strategic direction and lead business development efforts. You will make impactful decisions and oversee multiple projects, maintaining executive-level client relations. Translating the vision, you set the tone and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders.
In this role, you will be part of our Customer Consulting practice, where you will develop customer-centric solutions and offer guidance to help clients enhance their customer experience. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are foundational to our success. You will create a healthy working environment while maximizing client satisfaction, cultivating potential in others, and actively teaming across the PwC Network.
Responsibilities
- Leading the development and execution of customer-centric sales and service strategies to enhance client engagement and drive revenue growth
- Analyzing customer engagement processes and identifying opportunities for improvement to optimize sales effectiveness
- Guiding teams in the implementation of sales operations and customer service excellence initiatives
- Building and maintaining strong client relationships to support business transformation and customer satisfaction
- Overseeing the development of innovative solutions and strategies to address client needs and market gaps
- Promoting the use of advanced technologies to create an environment where people and technology thrive together
- Mentoring and developing the next generation of leaders within the organization
- Collaborating with cross-functional teams to drive business growth and achieve strategic objectives
- Managing multiple projects simultaneously while maintaining executive-level client relations
- Translating strategic vision into actionable plans and inspiring others to follow
What You Must Have
- At least a Bachelor's degree
- At least 9 years of experience
What Sets You Apart
- Leading sales strategy and operations planning implementation
- Excelling in channel sales process troubleshooting and client prospecting
- Cultivating commercialization and cross-selling strategies
- Enhancing customer acquisition and relationship management
- Demonstrating analytical thinking and business transformation skills
- Innovating through rapid experimentation and reframing techniques
- Promoting service delivery and customer satisfaction excellence
The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
#LI-Hybrid
#BI-Hybrid
As a Sales Strategy and Operations Director, you will specialize in providing consulting services focused on customer sales and service strategies. You will analyze customer engagement processes, develop sales and service strategies, and offer guidance to help clients enhance their sales effectiveness, improve customer satisfaction, and drive revenue growth. As a Director, you will set the strategic direction and lead business development efforts. You will make impactful decisions and oversee multiple projects, maintaining executive-level client relations. Translating the vision, you set the tone and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders.
In this role, you will be part of our Customer Consulting practice, where you will develop customer-centric solutions and offer guidance to help clients enhance their customer experience. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are foundational to our success. You will create a healthy working environment while maximizing client satisfaction, cultivating potential in others, and actively teaming across the PwC Network.
Responsibilities
- Leading the development and execution of customer-centric sales and service strategies to enhance client engagement and drive revenue growth
- Analyzing customer engagement processes and identifying opportunities for improvement to optimize sales effectiveness
- Guiding teams in the implementation of sales operations and customer service excellence initiatives
- Building and maintaining strong client relationships to support business transformation and customer satisfaction
- Overseeing the development of innovative solutions and strategies to address client needs and market gaps
- Promoting the use of advanced technologies to create an environment where people and technology thrive together
- Mentoring and developing the next generation of leaders within the organization
- Collaborating with cross-functional teams to drive business growth and achieve strategic objectives
- Managing multiple projects simultaneously while maintaining executive-level client relations
- Translating strategic vision into actionable plans and inspiring others to follow
What You Must Have
- At least a Bachelor's degree
- At least 9 years of experience
What Sets You Apart
- Leading sales strategy and operations planning implementation
- Excelling in channel sales process troubleshooting and client prospecting
- Cultivating commercialization and cross-selling strategies
- Enhancing customer acquisition and relationship management
- Demonstrating analytical thinking and business transformation skills
- Innovating through rapid experimentation and reframing techniques
- Promoting service delivery and customer satisfaction excellence
The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
#LI-Hybrid
#BI-Hybrid
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