Sales Operations Manager

Job Title: Sales Operations Manager

Location: Battersea Power Station, London, UK

Job Type: Full-Time (Hybrid)

Company Overview: SharkNinja is the company behind the hugely successful Shark and Ninja brands. Our mission is to delight our consumers with innovative products and to positively impact people’s lives every day in every home around the world! Based in the iconic Battersea Power Station in London, we are seeking a highly skilled Sales Operations Manager to oversee and optimize our sales operations across key retail accounts.

Position Overview:

• As a Sales Operations Manager, you will be the primary resource for driving revenue and margin through effective demand planning, inventory management, purchase order execution, and trend analysis. You will analyze data, monitor business trends, and implement strategic action plans to ensure business success. All whilst partnering with internal teams to develop tools, automation, and process improvements that affect purchasing and management workflows. We are looking for candidates with substantial experience in multiple roles within sales and demand planning. Experience with major UK retailers is highly preferred.

Work Arrangement: This is a hybrid role, with the expectation that the employee will work from the office 2-3 times per week based on business needs and requirements. The remaining days can be worked remotely.

Key Duties/Responsibilities:

• Operational and Commercial Strategy: Develop and implement strategies to enhance operational performance for assigned retail accounts, ensuring alignment with the company’s overall business objectives.
• Customer Relations: Act as the main point of contact for customer-specific needs, ensuring timely and effective communication to meet both customer and company expectations.

• Data Analysis & Reporting: Regularly generate and model business performance reports, identify critical insights, and proactively address risks and opportunities. Perform complex business analysis to identify business OPs efficiency.

• Sales & Inventory Management: Monitor and coordinate sales performance relative to promotional goals, collaborating with sales analysts to create accurate shipment and inventory forecasts.
• Demand Planning: Work closely with customer demand planning teams, the sales director/account manager, and sales analysts on forecasting, inventory management, order processing, and supply chain coordination.
• Forecasting & Budgeting: Lead monthly forecasting sessions with customers and internal SharkNinja teams. Participate in the annual financial budget planning process.
• Operational Excellence: Ensure high levels of forecast accuracy and attainment to fulfill commitments to both the organization and retail partners. Oversee order coordination with the supply chain, managing availability dates with customers.
• Promotional Planning: Input and manage confirmed promotional plans in SFO, maintaining the promotional calendar with internal and external sales analysts.
• Cross-Functional Collaboration: Partner with the sales director/account manager and sales analysts to prepare customer presentations, monthly business reviews, budget reviews, and POS reports.
• Product Knowledge: Develop a thorough understanding of the kitchen and floor care product categories, including consumer preferences and competitive dynamics.
• Project Management: Lead special projects focused on UK business growth and operational optimization.
• Product Launches: Oversee the execution of UK product launches, ensuring alignment with customer needs and timely market introduction.

Attributes and Skills:

• Analytical Skills: Expert proficiency in Microsoft Excel, including advanced formulas, pivot tables, and data visualization. Proficiency in SQL and Python for data analysis and process automation is a bonus but not required.
• Strategic Thinking: Ability to analyze retail sales data, anticipate market trends, and make strategic recommendations to drive business growth.
• Communication Skills: Strong verbal and written communication skills, with the ability to present complex data and insights to various audiences.
• Project Management: Experience in managing projects or initiatives, with strong organizational skills and the ability to handle multiple tasks in a fast-paced environment.
• Problem-Solving: Ability to proactively identify, anticipate, and resolve issues efficiently.

Education and Experience:

• Bachelor’s degree in business, Data Science, Supply Chain Management, or a related field.
• 5+ years of experience in demand planning, supply chain management, or retail operations within the consumer products industry.
• Significant experience in multiple roles within sales, demand planning, or similar fields, preferably with major UK retailers.
• Past sales experience is preferred but not required.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a vibrant and iconic location at Battersea Power Station.
• Collaborative and innovative work environment.
• Professional development opportunities to grow your skills and career.

How to Apply:

Interested candidates are encouraged to submit their CV and a cover letter detailing their relevant experience and explaining why they would be a great fit for this role.

SharkNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

• Lead us to be “RARELY SATISFIED” 
• Make things better each day; “PROGRESS OVER PERFECTION”
• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT” 

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]