Manage and improve Zoho CRM and the operational infrastructure supporting commercial activity. Coordinate sales and business development across teams and regions, maintain accurate opportunity data, track actions, support tender and proposal processes, and produce commercial reports and dashboards. Provide CRM guidance and training, improve workflows, and strengthen coordination between commercial, operational, and support teams while supporting senior leaders with actionable insights.
GCV Group is a growing international business supporting complex, project-led environments across multiple teams, business units and regions. As we continue to scale, we are strengthening the commercial operations that help our teams work smarter, move faster and make better decisions.
About the RoleWe are looking for a Sales Operations Manager to take ownership of the operational infrastructure that supports GCV Group’s commercial activity. Working closely with senior business leaders, business development colleagues and our Bid Manager, you will help ensure our sales activity is organised, visible, consistent and supported by high-quality information and systems.
This is not primarily a direct sales role. You will be the person bringing structure, clarity and rhythm to a fast-moving commercial environment, making sure opportunities are properly managed, actions are followed through and leaders have the insight they need to make informed decisions.
What You’ll Be Doing- Own the day-to-day management and continued development of Zoho CRM.
- Coordinate sales and business development activity across multiple teams, business units and regions.
- Support senior leaders in progressing commercial opportunities effectively.
- Maintain accurate client, contact, project and opportunity information.
- Ensure agreed commercial actions are followed through and opportunities continue to move forward.
- Work closely with the Bid Manager as opportunities move into tender and proposal stages.
- Produce high-quality commercial reporting, dashboards and management information.
- Provide CRM guidance, support and training across the organisation.
- Improve CRM functionality, workflows and ways of working.
- Identify opportunities to improve the efficiency and effectiveness of sales operations.
- Strengthen communication and coordination between commercial, operational and support teams.
- Experience in sales operations, commercial operations, CRM management or a similar role.
- Strong organisational skills with exceptional attention to detail.
- Confidence working with senior stakeholders and constructively challenging where needed.
- Good commercial awareness and an understanding of B2B sales environments.
- Strong Excel or spreadsheet capability.
- Experience producing and interpreting commercial reports and dashboards.
- The ability to manage multiple priorities across different teams.
- A proactive approach with a strong sense of ownership and accountability.
- The ability to work independently while building effective relationships across a wider organisation.
- Experience with Zoho CRM.
- Experience in professional services, engineering, construction, consultancy, technology or another project-based B2B environment.
- Experience supporting a rapidly growing, multi-business or international organisation.
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