Sales Operations Manager (London)

The Role

The Sales Operations Manager will act as the Revenue Operations business partner to the Sales team, collaborating with regional sales leaders and other cross-functional stakeholders. You will be responsible for owning and continuously improving the sales process, ensuring a structured operating cadence, and providing actionable insights into pipeline health, win rates, and deal velocity.

As a trusted advisor, you will work closely with the Sales leadership team and the Deal Desk team to improve processes, optimize sales performance, and drive efficiencies across the organization. You will also be the primary owner of sales forecasting and provide data-driven recommendations to help the team achieve its revenue targets.

What You Will Do

1. Sales Process Ownership & Optimization:

• Own and continuously optimize the end-to-end sales process, ensuring alignment with company goals and effective use of sales tools and systems.
• Collaborate with regional sales leaders to refine and improve sales methodologies (BANT, MEDDIC, SPICED), ensuring that they are scalable, repeatable, and adaptable to the needs of various sales teams.
• Drive consistency in sales practices, ensuring that teams follow best practices and adhere to established processes from lead qualification through to deal closure.

1. Sales Forecasting & Operating Cadence:

• Own the sales forecasting process, ensuring timely, accurate, and actionable sales pipeline forecasts, with clear visibility into deal stages, forecast categories, win rates, and conversion metrics.
• Own and manage the sales forecasting tool, ensuring data accuracy, seamless integration with CRM systems (e.g. Salesforce), and smooth adoption across sales teams.
• Partner with sales leadership to define the operating cadence for weekly, monthly, and quarterly sales performance reviews, ensuring alignment with key performance indicators (KPIs).
• Analyze pipeline trends, sales performance, and historical data to identify potential risks, provide insights, and recommend actions to improve forecast accuracy.

1. Metrics & Reporting:

• Develop and maintain key sales metrics related to pipeline health, win rates, deal velocity, and other critical sales performance indicators.
• Create and present regular reports and dashboards to senior leadership, providing actionable insights into sales performance and recommending improvements.
• Work with sales leaders to develop and track specific sales KPIs, ensuring that performance is measurable and aligned with overall business goals.

1. Sales Process Improvement:

• Identify inefficiencies and bottlenecks in the sales process and work with sales leadership to implement solutions that increase the efficiency and effectiveness of the sales team.
• Partner with the Deal Desk team to streamline pricing, quoting, and contract approval processes, ensuring faster deal closures and reducing administrative overhead for sales teams.
• Collaborate with sales enablement and training teams to ensure that the sales process is well-documented, well-understood, and continuously refined based on feedback from the field.

1. Business Partnering with Regional Sales Leaders:

• Act as a trusted business partner to regional sales leaders, providing them with data-driven insights, recommendations, and tools to improve sales performance within their respective regions.
• Work closely with regional sales teams to ensure alignment on sales objectives, reporting, and execution.
• Support regional leaders in pipeline management, deal tracking, and the identification of key sales opportunities.

What Will You Need

• 5+ years of experience in sales operations, revenue operations, or related fields within a B2B SaaS environment.
• Strong experience in sales forecasting, pipeline management, and driving improvements in sales processes and performance metrics.
• Proven ability to act as a business partner to sales teams, collaborating with leadership to drive results.
• Experience working with CRM platforms (e.g., Salesforce, HubSpot) and sales enablement tools (e.g., Outreach, SalesLoft, etc.).
• Strong experience with sales metrics such as pipeline health, win rates, deal velocity, and conversion rates.
• Experience partnering with a Deal Desk team to streamline quoting, pricing, and contract processes.
• Familiarity with sales methodologies and frameworks (e.g., BANT, MEDDIC, SPICED) and the ability to adapt them to fit the business needs.
• Experience with forecasting tools such as Salesforce, Clari, Gong, or similar platforms to drive forecast accuracy, improve pipeline visibility, and increase sales performance.
• Experience using conversational intelligence tools like Gong to analyze sales calls, provide coaching insights, and optimize sales processes.

• Strong analytical skills with the ability to transform complex data into actionable insights and recommendations.
• Ability to build and maintain dashboards and reports in Salesforce, Excel, or other BI tools to track sales performance and KPIs.
• Excellent problem-solving and process optimization skills, with the ability to identify inefficiencies and implement effective solutions.
• Exceptional communication and collaboration skills, with the ability to engage and influence cross-functional teams and regional leaders.
• Detail-oriented with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Comfortable working in a fast-paced, high-growth environment and managing competing priorities.

Our Benefits

• 💰 Competitive compensation, including equity in the company;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as private healthcare or gym allowance, depending on location;
• 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
• 💙 A mental health support tool for your well-being;
• 📒 Exponential growth opportunities;
• 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
• 🌎 "Work from anywhere" in the world allowance of 20 working days per year.

How We Work

Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our Barcelona, London, Chicago, or Boston hub (office locations). We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

English is the official language at the office. Please submit your resume in English if you choose to apply.

TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.