Sales Operations Data Specialist, OnTheMarket - London
Job Description
COSTAR GROUP – SALES OPERATIONS DATA SPECIALIST, ONTHEMARKET – LONDON
OVERVIEW
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
In December 2023 CoStar Group purchased OnTheMarket (OTM) with the intention of developing this established brand into the UK's number 1 Residential Property portal. Supported by the deep expertise of the CoStar Group and our Homes and Apartments teams, we will develop a world class user experience through offering the very best written content, imagery, design and functionality. The OnTheMarket product will support home buyers, sellers, agents and developers better than ever!
Learn more about OnTheMarket.
ROLE DESCRIPTION
We are looking for a dedicated and detail-orientated person to oversee the integrity and quality of data stored in our client relationship management (CRM) system. You would be joining the firm at an exciting time as the firm invests on the ongoing restructuring, enhancements and overhauling of CRM.
You will enjoy working with data and will monitor it in accordance with the various standards and policies outlined in the firm's data governance framework. You will manage the data that is being created and updated in the system, both by other users around the firm and in some cases, by automation. You will be coming into a friendly team, who all prefer the unique culture
You will be working as part of a collaborative sales team who are on an exciting journey to become the UK's number 1 Residential Property portal!
RESPONSIBILITIES
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Using a variety of tools to maintain the data and identify and deal with duplication.
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Monitoring the new contact review process – ensuring that data flowing into the system meets the required data standards.
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Supporting the firm's stated Data privacy/GDPR approach.
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Running data quality searches and resolving data issues, as well as performing daily, weekly and monthly housekeeping tasks.
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Undertaking bulk
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Archiving old and redundant data.
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Keeping all documentation updated on the firm's intranet.
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Supporting the CRM manager in any ad hoc projects and tasks, including an ongoing project to enhance the data in our CRM
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Monitoring the CRM inbox and assisting end users around the firm with any CRM enquiries.
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Analyze campaign performance and generate detailed reports on effectiveness & ROI.
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Data management – segmenting audiences so marketing can create targeted campaigns
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Confident manipulating performance data and turning it into actionable insights (proficient using Microsoft Excel)
QUALIFICATIONS
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Previous experience of using large CRM – Zoho, Salesforce, etc in a professional services environment would be advantageous.
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Good knowledge of the principles of CRM and importance of complete and accurate data.
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Emotionally intelligent and able to flex your style depending on who you are talking to.
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A strong attention to detail and the ability to use a range of internal and external resources to perform research, where needed, around key data sets.
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Excellent data manipulation skills, especially within Excel.
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Excellent written and verbal communication and interpersonal skills.
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Highly organised with excellent time management skills.
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Educated to degree level or equivalent experience.
WHAT’S IN IT FOR YOU?
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and Blue Fin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!
At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.
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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
