Sales Operations - Business Partner
Location: London or Madrid
Type: Permanent, full time
Hybrid role, 2 days per week in office
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
The opportunity:
As part of the continued growth of our European Sales Operations team, we are looking for a Sales Operations – Business Partner to support our operations across the European market. This role can be based in London or Madrid.
As a Sales Operations – Business Partner, you will collaborate with colleagues across the European business to translate commercial needs into clear, impactful reporting and scalable business intelligence solutions. Leveraging sales data, you will identify trends and insights that deepen performance understanding and support strategic decision‑making.
In addition to delivering robust self‑service reporting, you will act as a trusted partner to the business, helping stakeholders extract real value from data. You will play a key role in aligning reporting standards, improving data quality, and enabling consistent performance management across regions. You will join a high‑performing, well‑established Sales Operations team, known for its expertise, collaboration and supportive culture, where you will have the opportunity to learn, contribute and grow as the team continues to expand.
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
Your new role:
Provide effective support to Salesforce.com users across a global platform.
Act as the initial point of escalation for complex system, process, and improvement‑related issues.
Manage system change releases, including user communication, training, and adoption support.
Lead the transition to, and ongoing delivery of, Business Unit reporting and performance management dashboards.
Manage and engage the Super User Community, building strong and productive working relationships.
Deliver direct user support and coaching, engaging end users through local forums and business meetings.
Govern user management processes and provide troubleshooting support.
Partner with stakeholders across the European business to gather reporting needs and translate them into clear requirements and dashboard/report designs.
Analyse sales performance data to identify trends, risks, and opportunities, sharing insights to support leadership decision‑making.
Act as a trusted data and reporting partner, continuously enhancing dashboards and insights based on stakeholder feedback.
About you:
Skills Required
Strong stakeholder partnership and delivery capability, with proven experience working closely with senior leaders to design and deliver reporting and dashboards aligned to regional and strategic priorities.
Excellent communication and visual storytelling skills, with the ability to convert complex data into clear, actionable insights.
Strong strategic mindset, working closely with Sales Leadership to align business and operational insights across regions.
Solid experience working with technologies such as Salesforce to support data‑driven decision‑making.
Proven Sales Operations experience, including the design and delivery of sales‑supporting processes aligned to business needs and Sales Operations standards.
Strong understanding of change management, user enablement, and adoption.
Nice to Have
Experience designing, building, and maintaining intuitive self‑service dashboards in Power BI.
European language skills, such as Spanish/French.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
As well as the benefits below we also offer an extensive choice of other options to suit you!
United Kingdom:
30 days holiday a year with the option to buy up to 2 additional days.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Spain
28 days’ annual leave, plus your birthday off
Hybrid working model, with up to 3 days per week working from home.
Private health insurance with premium coverage for employees and their children.
Life insurance provided above statutory requirements.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
Skills:
Coaching, Communication, Critical Thinking, Customer Service, Customer Value Management, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Requirements Analysis, Risk Management, Salesforce (Software), Sales Performance, Stakeholder Management, Waterfall ModelApplication Close Date: 22/05/2026 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
