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Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Sales Operations Analyst II (Salesforce.com)
US (eastern timezone preferred) or EMEA
As a SalesForce.com Support Specialist, you will support the users of our SalesForce.com system. You will provide guidance on the usage and policies of the system. Working with the team, this role will define and document business specifications, application functionality, and workflow requirements. This position will define test plans, test scripts and conduct business testing. Working with business and technical resources, members of the CRM team, divisional representatives and IT, you will support new releases through testing and communication.
A Day in the Life
- Work with a distributed team of users, business leaders and IT professionals
- Data Stewardship to include User, data enrichment, data de-duplication, and general data hygiene
- Support the CRM user community and the software development/technical teams through which requirements and support flow
- Support of SalesForce.com user submitted tickets
- Triage user issues in the system, identify root causes & provide input to solutions
- Provide day to day business user support of CRM system
- Capture business requirements from business community and IT community
- Work with and lead super users in the direction around changes, issues, and improvements and other areas that help drive the goals of CRM
- Creation & Maintenance of production quality operational dashboards, data reports and analysis
- Detailing system improvement or change requests
- Communication of improvements and issues globally
- Perform testing on issues and enhancements
- Act closely with system collaborators from all divisions in the business
- Support CRM//Power BI/CPQ Projects as needed
- Other Duties as assigned
Keys to Success Education
- Bachelor’s Degree from an accredited higher learning institution preferred
- Equivalent experience and skills accepted in lieu of Associates/Bachelor’s degree.
Experience
- Minimum 2 years of experience with Salesforce.com Sales Cloud
- Demonstratable skill & knowledge of sales cloud structure and application in a business environment
- Sales, Sales Operations or business experience is advantageous
- SFDC Marketing Cloud, CPQ & Power BI strongly preferred
- Experience with eliciting information from users to support SalesForce.com
Knowledge, Skills and Abilities
- Must be results oriented with a good attention to detail
- Experience leading projects and timelines
- Must have strong written and oral communication skills, proficient in written & oral English
- Interact expertly with a diverse group of authorities, managers, and executives
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