• Supports the team in representing the brand with their personal styling
• Educates the team on our brand identity and ways of working
• Supports the team through change
• Works well under pressure
• Ensures the team understand and conduct themselves in line with our brand values
• Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained
• Communicates relevant company news to the team
Supports the team to
experience • Supports the team in delivering the Reiss Experience across all customer interactions and
touchpoints • Sets the team up to prioritise the customer, making sure that they always feel appreciated
and valued
deliver an elevated service • Educates the team so they can inspire and advise customers about all available products and
services
• Ensures the team build and nurtures customer relationships, increasing a loyal customer base • Helps the team keep up to date with all product, fabrics, design direction, latest trends to
inspire and style outfits to suit the customers
Supports the team to
expected results
• Understands store targets, budgets and KPl levers
• Motivates and helps the team to deliver personal sales targets and KPI's
• Supports the team to use all tools and services available to achieve personal targets
achieve targets and deliver • Meets deadlines by planning, prioritising and effectively delegating
• Drive sales using all commercial reports to take necessary action • Helps the team to understand what is required of them in their role and the impact they have
on the business Supports the team maintain
a safe and operationally
• Supports the team in adhering to all company policies and procedures
• Complies with all health and safety checks and procedures in-store
Ensures the store is opened and closed safely and efficiently
• Actions replenishment and deliveries within deadlines
• Meets all online and stock-out deadlines
efficient store environment • Investigates and resolve any operational issues i.e. till discrepancies, stock loss
• Ensures BoH areas are maintained correctly in line with the company standards
• Deploys the team effectively across the store to complete required tasks and meet deadlines Supports the team to become a high-performing
team
• Adapts their communication style for individuals
• Has a high level of emotional maturity to get the best from themselves and their team
• Provides clarity when providing instructions or giving direction • Recognises achievements gives praise as well as constructive feedback to improve
performance
• Resolves any performance issues within the team and takes appropriate action i.e. using
ROC's
• Completes training and regular performance conversations, setting clear goals
• Helps the team to think for themselves by asking questions
• Encourages the team to share their point of view
• Knows when to escalate difficult situations to management
• Contributes to a diverse and inclusive environment
Reiss London, England Office
12 Picton Place, London, United Kingdom, W1U 1BW
