Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.
The RoleExceptional customer service is the competitive advantage that separates market leaders from everyone else. At Assembled, we're revolutionizing how top companies deliver world-class support through AI-driven workforce management software designed to optimize every interaction.
We're seeking a scrappy Solutions Engineer to help us capture the massive opportunity emerging in support operations. This is an early-stage team role offering significant autonomy and outsized impact. You'll play a crucial part in shaping how we position and sell Assembled's cutting-edge platform, which powers seamless omnichannel customer experiences.
This isn't your typical SE role—you'll be building the playbook as you execute it, influencing strategy and owning the technical aspects of high-stakes deals across all market segments.
What You'll Own:Drive opportunities from technical discovery through closure, partnering closely with AEs to translate complex requirements into clear, compelling solutions leveraging Assembled's platform.
Design and execute technical evaluations, proofs of concept (POCs), and custom demos that showcase how Assembled uniquely solves customer challenges.
Own responses to RFPs/RFIs and security questionnaires, transforming these into strategic advantages that highlight our product strengths and readiness.
Become an expert in workforce management (WFM) and support operations, proactively anticipating customer needs and demonstrating thought leadership.
Build internal tools, scalable demos, and enablement resources that uplift the entire sales organization.
Consistently achieve ambitious quarterly targets in a dynamic, high-growth environment.
3-5 years of experience as a Sales Engineer, Solutions Engineer, or Solutions Architect, ideally within SaaS.
Strong technical background; comfort with APIs, cloud services (especially AWS), integrations, and web technologies.
Demonstrated ability to thrive independently in fast-paced, ambiguous environments.
Proven track record of closing complex technical deals and consistently achieving sales targets.
Exceptional communication skills, able to simplify and effectively present complex concepts to both technical stakeholders and executive buyers.
Direct experience in workforce management, contact center operations, or customer support technologies.
Hands-on coding ability—we love scrappy problem-solvers who can prototype solutions quickly.
Startup or high-growth company experience, comfortable wearing multiple hats and rapidly adapting to change.
This role comes with competitive compensation (base + commission), equity in a high-growth company, and the opportunity to significantly influence a rapidly expanding market. If you're ready for impactful work with freedom to innovate and execute, we'd love to connect.
