Location: Hybrid, with occasional visits to our Wimbledon office
Job Type: Full-time, Permanent
At Domestic & General, we’re passionate about delivering great customer outcomes—and that starts with effective sales. As our new Sales Effectiveness Lead, you’ll partner with the UK Sales Leadership Team to drive performance, embed best practice, and champion a culture of continuous improvement.
This is a strategic role with real influence, focused on identifying opportunities, implementing enablement initiatives, and ensuring our sales operations deliver sustainable growth in a regulated environment.
About You
To be successful in this role, you will have:
Deep expertise in sales operations within a regulated environment
Experience working with outsource partners
Strong commercial acumen and external market awareness
Ability to apply best practice in selling while maintaining compliance
Excellent analytical skills and ability to turn data into actionable insights
Skilled in drafting governance papers and delivering high-impact presentations
Proficiency in PowerPoint and strategic storytelling for senior stakeholders
The Role
Lead the development and execution of a strategic performance improvement plan for UK Sales, ensuring alignment across all KPIs and KRIs to drive sustainable commercial growth
Influence and collaborate with senior stakeholders to deliver the plan, balancing competing priorities and resource constraints while safeguarding the experience and effectiveness for front-line colleagues
Ensure effective management of regulatory obligations by embedding robust governance, risk management, and control frameworks within UK Sales operations
Act as the senior UK Sales voice in cross-functional forums (e.g. Tribes), shaping business-wide decisions and ensuring sales priorities are fully represented and integrated
Partner with Commercial Insights, Group MI, and Ops Performance to ensure accurate, timely, and actionable reporting of UK Sales performance, enabling data-driven decision-making
Oversee performance monitoring across all KPIs and KRIs, ensuring early identification of risks and leading the implementation of corrective actions to maintain delivery against strategic objectives
Working for us, works for you
Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
