About LRN:
Do you want to leverage your client success experience to enable a global technology company to thrive? Join us at LRN where you can make an impact on individual and organizational performance.
LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world’s most recognized brands reduce organizational risk – enabling them to focus on what they do best.
About the role:
LRN is seeking an experienced Sales Director to lead a team of client success managers in the European / Latin American regions. With responsibility for the team sales target, you will ensure the successful performance of each CSM, supporting relationships and ensuring value delivery across our existing customer base. You will be an ambassador for LRN by ensuring your team members are trusted strategic advisors to our clients, strong customer advocates, and the link between LRN and our existing customer base.
The individual in this role will Have the opportunity to:
- Lead and motivate the CSM team to develop customer relations, renew accounts and deliver growth revenue.
- Ensure team members effectively analyze client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
- Ensure team members execute on-going formal Program / Business Reviews with client stakeholders and sponsors
- Monitor individual account work streams and projects.
- Oversee all commercial aspects of client relationships including contract amendments, recognition forecasting, statement of work, pricing, and service credits.
- Develop and executing strategic plans to achieve sales targets.
- Execute performance improvement programs to upskill new and existing employees in the CSM team.
- Ensure the team understand and exemplify LRN’s value propositions and processes.
- Minimum of five years of sales leadership with experience retaining and expanding existing accounts.
- Exceptional team leadership, development and management abilities and a proven commitment to customer service.
- Experience supporting individuals who are using a SaaS business application
- Ability to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projects
- Extremely effective written, oral, and presentation communication skills
- Strong Microsoft Office skills and a working knowledge of technology and system interfaces
- Familiarity with Salesforce.com
- Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
- A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance
LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
