Sales Development Representative

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, and Bloomberg and has been a BuiltIn Best Place to Work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

• Work from our London office as this is an onsite role, and working with a US based manager and marketing team 

• Follow up on a large volume of daily inbound leads with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets as an individual contributor 

• Your goal will be to convert inbound leads to meetings for the account executives

• Manage your lead pipeline by assessing, prioritizing and taking action on a large number of prospective leads simultaneously

• Define and execute plans and meet and exceed your role-based goals of 5 new prospect meetings scheduled for sales teams per week. 

• Engage with senior managers on our marketing, sales and operations teams to follow up on various campaign leads.

• Use resources effectively, including marketing, pre-sales and sales executives to meet your objectives

• Become an advocate for our brand and knowledgeable about our Discovery, Dependency and IT Asset Management

• Learn and execute on outbound strategies, where you will find your own leads, without any inbound contacts.

Qualifications

• Bachelor or Master degree desirable, but not required

• Ideally first experience in sales or business development, preferably in a similar role OR equivalent practical experience in other high velocity sales environments. Cloud software sales experience is a plus

• Extroverted and friendly individual who likes to engage with people 

• Fast-learner, driven to action, and passionate about software sales, Enthusiastic about helping and serving clients, a high level of goal and customer orientation and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player and collaborator

• Ability to thrive in a fast-paced globally-dispersed work environment

• Native level written and oral communication skills in English. Additional EU languages are a plus.

Additional Information

These are some benefits you can expect from us in return:

• Company funded Life & Long-Term Disability insurance
• Learning & Reading budget of up to £1.000 per year
• Fitness budget of up to £30 per month
• Cycle to work Scheme
• Company Funded Employee Assistance Program (EAP) for both you and your family
• 25 days annual Paid-Time-Off (PTO) 
• Discounted Tax Support Services
• Lunch on company. 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.