Primary Objective:
• Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs
• Deliver superior customer experience
Key Responsibilities:
Sales
• Solicit and promote sales of PF products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products
Customer Service
• Ensure high standard of customer experience in line with the quality and standards set by the Bank
Compliance
• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank
Operations
• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank
Requirements:
- Bachelor Degree - Any related field(s).
- 1 year of experience in sales and customer service related field
- Have the relevant licenses for the portfolio
- Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
- Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
- Strong selling and negotiation skills
- Strong interpersonal skills and service oriental
- Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
- Ability to relate and connect to local community
- Good communication skills
- Basic understanding of finance and banking products
- Basic computer skills
