COMPANY DESCRIPTION:
Rotable Repairs Ltd, part of the VSE Aviation Group, is a UK based C&D rated Part 145 EASA and UK CAA/FAA Maintenance and Repair organisation for aircraft wheels and brakes, with an extensive capability list that supports the majority of current aircraft platforms trusted by airlines and aerospace organisations all over the world.
JOB SUMMARY:
This role is responsible for identifying new business opportunities while retaining and growing existing accounts. The successful candidate will obtain wheel & brake overhaul business & sell aircraft wheels and brakes by generating leads, educating prospects on products through communications and training, building strong customer relationships, and providing exceptional support. Acting as the primary point of contact between customers and the business, they will manage sales activities, including timely submission of quotes, order management, and after-sales support, while maintaining program business levels and pursuing new opportunities.
DUTIES & RESPONSIBILITIES:
Responsibilities include, but are not limited to:
- Identify and develop new business opportunities through networking, cold calling, email outreach, and market research, aligned with KPIs and revenue targets across the UK and EMEA (including travel and customer-facing engagement as required).
- Manage and grow existing accounts while proactively developing new customers and market segments; build strong, positive, and profitable relationships through regular communication, cross-selling, and upselling.
- Act as the primary point of contact for customers, delivering high levels of service including handling enquiries, preparing and submitting timely and competitive quotes, managing orders, and providing after-sales support.
- Process customer orders accurately within the ERP system, ensuring smooth execution and delivery in line with customer expectations.
- Maintain and track detailed records of customer interactions, sales activities and performance, including call activity, pipeline updates, territory analysis, and market insights.
- Investigate and resolve customer issues and complaints promptly, documenting outcomes and recommending improvements where necessary.
- Support strategic opportunities and collaborate on resolving complex or escalated customer matters.
- Work closely with internal teams (including Production and Compliance) to ensure alignment with business objectives, meet customer requirements, and support export controls and regulatory compliance.
- Manage and trade inventory to support sales growth, ensuring effective stock turnover, pricing strategy, cost control, and achievement of revenue and margin targets.
- Analyse market trends, customer demand, and pricing to identify opportunities for growth and make informed recommendations on inventory investment and sales strategy.
- Represent the Company at national and international trade shows, MRO conferences, and through digital platforms (e.g. LinkedIn) to promote products and services.
- Drive revenue and margin growth by identifying and pursuing new opportunities, optimising pricing strategies, and contributing to overall commercial performance.
- Undertake any additional duties as reasonably required by the Company, in line with your skills and experience.
MINIMUM REQUIREMENTS
- Holder of a clean UK driving licence.
- Master’s Degree, Integrated Master’s Degree.
- Minimum of 7 years of relevant/technical work experience in sales.
- Proficiency in Microsoft products (Excel, PowerPoint, Word, Outlook).
- Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
- Reputable communicator through oral and written skills with customers, peers, and management.
- Ability to work independently or with others in a collaborative team environment.
- Ability to build effective working relationships with co-workers and customers.
- High level of numeracy and appreciation of multi-currency deals.
PREFERRED REQUIREMENTS:
- Fellowships, NVQ Level 5, Vocational Qualifications Level 7, Postgraduate Diplomas, PGCE, Postgraduate Certificates.
- 3+ years of relevant work experience.
- Quantum Control ERP experience or related aviation information system experience.
- 4+ years of experience in the sales, customer service, and/or aviation industry.
- Technical knowledge of aircraft components, preferably touching on MRO’s, aviation distribution or similar environments.
Rotable Repairs Ltd are an equal opportunities employer and are committed to creating a diverse and inclusive workplace. We welcome applications from all individuals regardless of age, disability, gender identity or expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We value the unique contributions that every employee brings to our organisation and strive to ensure a fair and supportive recruitment process for all.
