The Sales Advisor will provide exceptional customer service, represent the brand image, and maximize sales while maintaining store operations and merchandising standards.
ERES London - Sales associate
ERES - Groupe Chanel
London Area, United Kingdom
JOB TITLE Sales Associate
ROLE TYPE - Full Time Permanent contract
REPORTING TO Store Manager
LOCATION London - Motcomb
COMPANY PROFILE
Innovative and audacious, ERES is a French luxury brand, ultimate reference for a sophisticated wardrobe that sublimates women's bodies with allure and comfort.
ERES has launched itself into the swimwear universe more than fifty years ago displaying unique style and know-how. In 1996, ERES is acquired by the CHANEL Group. Since then ERES has been developing its wardrobe with lingerie, home wear, beach wear and active wear.
Based in Paris designed in its own Studio of Creation, ERES contributes to the well-being of every woman thanks to elegant, comfortable and sustainable creations.
ERES has a worldwide omnichannel distribution network composed of 22 boutiques, 27 franchises, 237 wholesale (including department stores, multi-brands and hotels), 2 ERES e-commerce sites and 15 digital platforms.
THE POSITION
Your role is to offer to the customers a unique and memorable experience in order to maximize the sales and to establish long term relationships with the customers, in accordance with the standards and the image of Eres.
RESPONSIBILITIES
Because of your position of Sales Consultant, your responsibilities include, but are not limited to the following aspects:
Brand Image
Represent the image of the Maison ERES, constantly adopting an exemplary attitude towards the standards set by the company, and making sure to always maintain an impeccable look
Act as a Brand Ambassador on the Boutique floor, by ensuring a perfect welcome and a quality of service worth a luxury environment
Share your expertise with the customers and with the teams
Sales skills
Master and observe the Eres Art of Sale techniques
Have a perfect knowledge of Eres, of the collections and the stocks
Know and follow the KPI’s
Develop and work with the customer file
Support the other Sales assistants
Operations
Master the management of the cash desk
Permanently ensure the compliance of the merchandising guidelines, the tidiness of the counters and of the fitting rooms
Participate to the reception of goods, to the stock management and to the boutique reorders
PROFILE
A first experience in a similar role within the fashion retail industry is a plus.
Excellent communication and empathy
Strong customer Service Mindset
Shows curiosity and flexibility to adapt to a changing retail environment and be in line with the business development strategy
Structured, organized, show initiative
CHANEL London, England Office
London, United Kingdom, W1J 6TL
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