Sales Account Manager

We're hiring for an Account Manager, which is a key role within our Sales team. You will be working directly with our mid-tier accounts, responsible for managing day to day activities, business as usual tasks and securing current run-rate business, including completion of work packets and proposals. You will be responsible for a budget and to sell our software, services and solutions to your account base.

Some of your responsibilities will include:

• Client Relationship Leadership: Building and managing long-term relationships with customers and being the first point of commercial contact for them
• Commercial Performance: Developing a pipeline of opportunities for whitespace, upgrades and new solutions, leading to account financial growth and closed deals.
• The Power of Three: Building relationships across Glory and Acrelec to cross-sell Flooid solutions into their customers, and create opportunities for Glory and Acrelec to sell their products to Flooid’s customers.
• Sales Administration: Ensuring all forecasting is accurate and up to date in Salesforce; being responsible for correct invoice processing and making sure payments are received on time, whilst working closely with the Finance team.
• Developing a ‘trusted advisor relationship’ with key accounts, customer stakeholders and executive sponsors.
• Communicating the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Updating your skills and knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and engaging with professional organisations.
• Ensuring our current customers are satisfied by delivering exceptional client service on a day-to-day basis.
• Monitoring and analysing customer usage of our product and recommending new features and products which will help their business grow.
• Working with the ‘New Business Sales’ team, ensuring all new customers are onboarded and integrated into Flooid, building long-term relationships
• Ensuring contract and legal documentation reflects business context, commercial priorities, and organisational needs.

You will need to bring:

• Retail, hospitality, or customer experience domain sales expertise, and/or Industry consulting experience.
• A clear understanding of how the retail industry is changing and the catalysts for change.
• A heritage in software with specific competence in complex platform, digital, cloud, and subscription/SaaS/PaaS, and a clear understanding of how sales are made in the subscription economy.
• The ability to engage with C-Level Executives.
• The ability to build long-term strategic relationships with key accounts and partners.
• An understanding of software development processes.

We’d like it if you could bring:

• Value Selling and/or challenger sales mindsets and an ability to help our customers think differently about their challenges.
• Be coachable, an effective communicator, have a strong work ethic, be diligent, have highly developed commercial acumen, generate leads (within our customers and in new logos), and be an excellent multi-tasker.
• Energy, passion and motivation to sell and engage our customers.

Location: Remote. UK based. Should be able to travel to the Birmingham, UK office and customer sites across the UK easily, when required.

• Flexible working – To help you manage your personal responsibilities and interests, we offer a range of flexi-working options, including hybrid working, as well as balancing your work responsibilities with other priorities, like picking up your children, caring for an aging parent or attending important events.
• Holidays – We operate a flexible holiday allowance scheme, we recommend employees take around 25-30 days holiday plus public bank holidays per year.
• A flexible pension – We help you prepare for the future with a salary sacrifice pension and annual personal pension reviews with our external partner
• Company sick pay – We offer piece of mind when you are ill with an enhanced Company Sick Pay policy
• Family benefits – We offer a range of support and benefits including enhanced maternity, adoption and paternity pay, enhanced paternity leave and shared parental leave
• Electric Car salary sacrifice scheme – An easy to manage and affordable way of leasing a zero-emission electric vehicle
• Online learning platform –We offer full access to Udemy for all employees, which offers a variety of technical, business and personal development e-learning courses.
• Financial, physical and wellbeing support – To help keep you at your best we provide our team with a health cash plan and if the worst should happen, we have a life assurance scheme
• Access to a discount platform – Treat yourself with discounts and rewards from hundreds of leading retailers, restaurants, and destinations
• Professional subscriptions – We offer reimbursement for professional subscriptions to a relevant institution if it’s required to perform your job role
• Charity giving – support a charity of your choice by gifting money directly from your payroll, saving the national insurance contributions you need to pay
• Cycle to work scheme – Make the most of this tax efficient scheme to improve your commute to work
• Rewarding long service – We provide gifts to our employees who achieve milestone years of service working as part of our team

If you believe you have the skills and experience to carry out this role, although feel you do not meet 100% of the criteria, we encourage you to apply anyway! Research suggests that certain groups of the population will apply for a role if they meet 60% of a roles requirements, while others will only apply if they hit 100% - we encourage applications from anyone with the skills, experience and attributes that will make you a great addition to both the role they are applying and the company overall.

Flooid Ltd. is an Equal Opportunities employer. We are dedicated to fostering, cultivating and preserving a culture of diversity, equity, inclusion, and belonging.