SaaS Product Manager

TITLE: SaaS Product Manager 
 
DEPARTMENT: Product

REPORTING TO: VP, Communications Product Management 

OFFICE LOCATION:  London, UK 

ROLE TYPE: Hybrid, Full Time

Role Overview: 

We are looking for a Product Manager with deep expertise in SaaS solutions and product formation to guide, drive and IPC. This role is pivotal in ensuring that our product strategy aligns with best-in-class SaaS practices in both external activities and internally to optimize decision-making, execution, and innovation.  

You will be focused on driving cloud and SaaS positioning for IPC’s flagship products IPC One / CX Unigy / OneView / Compliance, building the value of the community, enhancing user experience, trader productivity, customer engagement, and compliance. Working cross-functionally, you’ll ensure our solutions meet market needs while aligning with regulatory requirements and industry best practices as well as analytics for continued oversight and improvement 

You will be suported by an incredible team of Product Managers and Product Owners, who in turn will provide SME support and industry insight. Providing you with invaluable knowledge of how IPC has remained the industry leader with best in class Products and Services, from CX Unigy to the world largest Financial Service Voice Community.  

The ideal candidate will act as a integral member of the product teams, bringing insights into SaaS business models, customer needs, and industry best practices to enhance product development, delivery, and market positioning. 

Key Responsibilities 

Strategic Consultancy & Advisory 

• Serve as a subject matter expert on SaaS product development, monetization, and go-to-market strategies. 

• Provide guidance and mentorship to product managers on industry trends, competitive landscape, and emerging technologies. 

• Work cross-functionally with leadership to define product strategy, ensuring alignment with overall business objectives. 

• Conduct extensive market research to identify customer needs, market trends, and competitive analysis. 
• Leverage data analytics to provide ongoing oversight and insights for continuous improvement and upsell opportunities, working closely with Sales organization.  

Product Development & Execution 

• Collaborate with Product, Engineering, and Design teams to refine product roadmaps, ensuring SaaS best practices are embedded in development cycles. 

• Establish and oversee discipline for SaaS pricing, packaging, customer onboarding strategies, analytics and reporting. 

• Work with Finance team to ensure proper financial treatment for SaaS development, costs and revenue recognition.   

• Provide input to contractual frameworks for IPC’s SaaS and cloud enabled products 

• Focus on improving the user experience, ensuring the product is intuitive, user-friendly, and meets customer expectations. 

• Gather and analyze customer feedback to inform product decisions and drive continuous improvement. 

• Work to ensure post sale consumption of cloud product is aligned within the industry and market leading in its approach.  

• Ensure smooth integration of consultancy-driven insights into Agile development processes. 

• Collaborate with Other Product Managers, Marketing, Sales, and Customer Support Teams to plan and execute product launches, including training and promotional activities. 

• Provide direction and thought leadership on IPC’s internal process to cloud enable IPC’s BU’s 

Process Optimization & Enablement 

• Develop best practice frameworks, playbooks, and knowledge-sharing materials for SaaS product management. 

• Implement tools and methodologies to enhance decision-making and efficiency within the product team. 

• Act as a liaison between Product, Sales, and Customer Success to optimize customer feedback loops and data-driven improvements. 
• Analyze product performance metrics to assess success and identify areas for improvement. 

Stakeholder Engagement & Communication 

• Educate and influence internal teams on SaaS product strategies, growth levers, and innovation opportunities. 

• Act as a bridge between technical and commercial teams, ensuring alignment in messaging and execution. 

• Conduct internal workshops and training sessions on SaaS product management fundamentals. 
• Gather and analyze customer feedback to inform product decisions and drive continuous improvement. 

Key Skills & Qualifications 

• Proven experience in SaaS product management, with a strong understanding of subscription models, customer success, and product-led growth (PLG). 

• Background in product management, advisory roles, or internal enablement within a tech-driven organization. 

• Strong analytical mindset, with experience in data-driven decision-making and product experimentation. 

• Exceptional communication, presentation, and stakeholder management skills. 

• Deep understanding of Agile methodologies, SaaS KPIs, and growth metrics. 

• Experience working with cross-functional teams, including Engineering, Design, Marketing, and Sales.
• Experience with Public Cloud & Cloud to Cloud connectivity models  

How You Will Make an Impact:  

As a SaaS Product Manager at IPC Systems, Inc., you will play a crucial role in shaping our SaaS products' direction and success. : This role offers a unique opportunity to shape the future of our product strategy by embedding SaaS expertise and consultancy into our core product management function. If you’re passionate about delivering success, optimizing processes, and driving SaaS excellence, this is the perfect role for you. 

Core Competencies/Skills: 

The ideal candidate should possess the following qualifications and attributes: 

• Relevant Experience: Currently working in a SaaS Product, Pre-sales, or Vendor Management role within a financial markets This experience will provide the candidate with a deep understanding of these sectors' specific challenges and dynamics. 

• Technical Expertise: Demonstrated technical proficiency in the financial industry and/or SaaS, allowing for a comprehensive understanding of the products and services offered by the company. 

• Commercial Acumen: Strong business acumen and a proven ability to understand and align Cloud and PaaS solutions with commercial goals, driving revenue growth and profitability. 

• Organizational Skills: Effective organizational skills to manage complex projects, prioritize tasks, and ensure successful delivery within deadlines. 

• Enthusiasm and Passion: An enthusiastic approach to problem-solving and product development and a passion for technology and innovation in the financial and telecoms industries. 

• Excellent Communication Skills: Exceptional verbal and written communication skills, enabling effective interactions with global clients and internal teams. 

• Customer-Facing Experience: A track record of successfully engaging with customers, understanding their needs, and presenting solutions that meet their requirements. 

• Global Perspective: Ability to work with diverse global clients and colleagues, demonstrating cultural awareness and sensitivity. 

• Adaptability to Pressure: Demonstrated ability to perform effectively under pressure and in fast-paced environments. 

• Presentation Skills: Proven track record of delivering compelling and impactful presentations influencing stakeholders and decision-makers. 

• Travel Flexibility: Willingness to travel domestically and internationally, as required. 
• Track Record of Success: A successful history of achieving targets and driving positive business outcomes in their previous roles.

Essential Skills and Experience to be Successful in this Role: 

• Bachelor's degree in Business, Computer Science, or a related field; MBA is a plus. 

• 5+ years of experience in product management, preferably in a SaaS environment. 

• Strong understanding of SaaS business models and cloud-based technologies. 

• Excellent analytical, problem-solving, and decision-making skills. 

• Proven ability to manage multiple projects and priorities in a fast-paced environment. 

• Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams. 
• Experience with agile development methodologies is preferred. 

Desired Skills and Experience: 

• Deep understanding of SaaS business models and cloud-based technologies. 

• Experience with agile development methodologies. 

• Knowledge of the financial technology sector and its unique requirements. 

• Ability to gather and analyze customer feedback to inform product decisions. 

• Strong interpersonal, speaking, writing, presentation, and collaboration skills.
• Ability to demonstrate technical concepts to non-technical audiences 

What’s in It for You?  

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.  

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:    

• Competitive Base Salaries  

• Private Medical Insurance, Dental Insurance and Optical Reimbursement 

• Salary Sacrifice Pension Scheme  

• 25 Holidays per Year Plus Public Holidays  

• Additional Time off for Charity Work and Volunteering  

• Tuition Reimbursement  

• Certification Bonus Program 

• Access to “IPC University” our Internal E-Learning Platform  

• Structured Onboarding Training and Peer Mentor Support 

• Enhanced Parental Leave  

• Wellness Program 

• Fitness Membership 

• Cycle to Work Scheme 

• Season Ticket Loan  
• Employee Referral Scheme

Further information about your benefits will be provided during your onboarding process. 

Additional Information: 

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.  

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC. 

You can explore more about our culture and offerings, on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/. 

IPC’s Work Culture: 

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.  

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.  

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.